Morgan Wood
Zuccoli
Summary
Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
TIO
10.2024 - 03.2025
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
Customer Account Advisor
Bet365
04.2024 - 10.2024
- Streamlined account processes for greater efficiency, resulting in improved client satisfaction levels.
- Handled escalated calls from dissatisfied customers, working diligently to resolve their issues and restore confidence in the company''s services.
- Assisted customers in navigating complex account systems, making it easier for them to manage their finances effectively.
- Effectively managed workload by prioritizing tasks according to urgency and importance while keeping track of deadlines across multiple accounts simultaneously.
- Improved customer satisfaction by addressing and resolving account issues promptly and professionally.
Housekeeping Room Attendant
Majestic Oasis
08.2022 - 02.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Volunteer Firefighter
South Australlia Country Fire Service
11.2010 - 02.2024
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
- Administered first aid and conducted emergent response management.
- Minimized risk of accidents on scene by following established protocols regarding traffic control management.
- Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
- Upheld high levels of readiness while on call, ensuring timely response to any potential emergencies.
- Expedited emergency response times by maintaining accurate knowledge of local streets, roads, and landmarks.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Trained new firefighters to comply with safety protocols and equipment usage.
Cafe Server
Cup & Cone
03.2021 - 07.2021
- Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
- Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
- Maintained a clean and inviting cafe environment, ensuring an enjoyable experience for customers.
- Served customers by preparing food trays for consumption and packaging up takeout orders.
- Skillfully handled cash transactions, ensuring accurate accounting and excellent customer service.
Store Manager
Wendy's
08.2019 - 03.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Waitress
Eat @Tassie
04.2018 - 08.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
No Degree - Certificate II Public Safety
SACFS
Stirling North, SA03-2013
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Information security
- Account updating
- Microsoft PowerPoint
- Payment processing
- Microsoft Office Suite
- Critical thinking
- Call management
- Administrative support
Timeline
Customer Service Specialist
TIO
10.2024 - 03.2025
Customer Account Advisor
Bet365
04.2024 - 10.2024
Housekeeping Room Attendant
Majestic Oasis
08.2022 - 02.2024
Cafe Server
Cup & Cone
03.2021 - 07.2021
Store Manager
Wendy's
08.2019 - 03.2021
Waitress
Eat @Tassie
04.2018 - 08.2019
Volunteer Firefighter
South Australlia Country Fire Service
11.2010 - 02.2024
No Degree - Certificate II Public Safety
SACFS
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