Morne Smit
Butler,Australia
Summary
Dynamic professional with a proven track record at Uber, excelling in customer service and communication. Skilled in schedule management and organizational efficiency, I consistently enhanced passenger experiences while ensuring compliance with traffic regulations. Recognized for fostering teamwork and maintaining high standards of cleanliness, I am dedicated to achieving excellence in every role.
Overview
14
14
years of professional experience
Work History
Rideshare Driver
Uber
Butler, Australia
06.2024 - Current
- Adjusted routes to avoid heavy traffic or road construction
- Provided excellent customer service to passengers, ensuring a pleasant and safe experience
- Communicated warmly with passengers during trip to provide pleasant experience
- Complied with local traffic laws and regulations to reduce risks
- Confirmed customer destinations and estimated travel time
Administrator
Joondalup Business Association
Perth, Australia
07.2023 - 12.2023
- Answered phone calls and emails from clients to address questions, complaints, and needs
- Utilized computer software to complete various administrative tasks
- Responded promptly to all customer inquiries via phone or email within established timeframes
- Maintained confidential records in accordance with company policy and legal requirements
- Created and maintained filing systems, both electronic and paper-based, for easy access to information
- Managed the reception area, greeting visitors in a professional manner
- Developed efficient office procedures, policies and standards that improved workflow and productivity
- Organized employee events such as training sessions and team building activities
Retail Merchandiser
Coles Group
Perth, Australia
08.2022 - 07.2023
- Organized store displays to maximize visibility of merchandise
- Used scanning device to determine placement, track inventory, and determine replenishment needs
- Provided customers with knowledgeable advice about products available in store
- Scanned shelves and product cases for expired stock, discarding outdated or spoiled items
- Assessed current inventory levels and determined restocking needs
- Organized and tidied store by returning merchandise to proper place and dusting and washing down shelves and counters
- Strategized with visual manager and assistant visual manager on seasonal updates
- Developed merchandising plans for product lines
Data Entry Clerk
Lions Eye Institute
Perth, Australia
01.2021 - 03.2023
- Updated existing databases with new entries on a regular basis
- Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner
- Collaborated closely with colleagues within the organization to ensure timely completion of projects
- Developed and maintained reports and spreadsheets to track data entry progress
- Analyzed data to identify errors and trends and recommended process improvements
- Checked source documents against entered data to ensure accuracy of inputted information
Restaurant Waiter
Eagles Fall Spur
Butler, Australia
11.2015 - 01.2017
- Demonstrated excellent customer service skills by promptly taking orders, delivering food and beverages, and addressing any customer concerns or complaints
- Greeted patrons at assigned tables and promptly addressed questions and requests
- Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning dishes and silverware
- Managed difficult situations professionally by remaining calm under pressure
- Multi-tasked effectively while managing multiple tables simultaneously during peak hours
- Accurately recorded orders and partnered with team members to serve food and beverages in a timely manner
Crew Trainer
Mac Donalds
Butler, Australia
11.2010 - 11.2015
- Assigned tasks and responsibilities to crew members based on abilities and experience
- Monitored employee progress and provided constructive criticism
- Provided coaching and mentorship to foster a positive work environment among staff members
- Explained training information in easily understandable terms for individuals from all backgrounds and levels
- Monitored job performance of assigned crew members, offering constructive criticism when necessary
- Assisted in resolving conflicts between team members and providing guidance on how to work together effectively
Education
Bachelor of Commerce - Marketing
Edith Cowen University
Perth, Western Australia01.2024
Certificate - Computer Programming
North Metropolitan TAFE
Perth, WA07-2014
Certificate - Computer Networking
North Metropolitan TAFE
Perth, WA12-2013
High School Diploma -
Quins Babtist College
Perth11.2012
Skills
- Patience and understanding
- Customer Service
- Cleanliness
- Customer Engagement
- Schedule Management
- Time Management
- Communication
- Organizational Skills
- Excellent Communication
- Self Motivation
References
References available upon request
Languages
English
Full Professional
Afrikaans
Native/ Bilingual
References
References available upon request.
Timeline
Rideshare Driver
Uber
06.2024 - Current
Administrator
Joondalup Business Association
07.2023 - 12.2023
Retail Merchandiser
Coles Group
08.2022 - 07.2023
Data Entry Clerk
Lions Eye Institute
01.2021 - 03.2023
Restaurant Waiter
Eagles Fall Spur
11.2015 - 01.2017
Crew Trainer
Mac Donalds
11.2010 - 11.2015
Bachelor of Commerce - Marketing
Edith Cowen University
Certificate - Computer Programming
North Metropolitan TAFE
Certificate - Computer Networking
North Metropolitan TAFE
High School Diploma -
Quins Babtist College
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