Morouj Ali
Canberra,ACT
Summary
Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to Embassy staff. Analyzes, prioritizes and completes tasks with professionalism and sound judgment. Resourceful Executive Assistant known for high productivity and efficient task completion. Specialize in calendar management, travel arrangements. Excel in communication, time management, and problem-solving skills, ensuring seamless support to executive-level staff.
Overview
23
23
years of professional experience
Work History
Executive Assistant and Event Planner
Embassy of the United Arab Emirates
Barton , ACT
11.2008 - Current
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for the Embassy.
- Coordinated with internal and external departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Developed effective filing systems for easy retrieval of information when needed.
- Monitored incoming emails and responded accordingly in a timely manner.
- Provide high level administrative support to the Ambassador and the other Diplomats.
- Assist with organizing the Ambassador’s diary and travel arrangements for official visits and meetings.
- Handled confidential information with discretion and integrity.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Created floor plans, seating arrangements, and other visuals as needed for each event.
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Coordinated and executed over XX large-scale events annually, including logistics, vendor management, and attendee .
- Designed event themes and coordinated decorations, audio and visual equipment, and promotional materials to enhance event atmosphere.
- Negotiated contracts with venues, caterers, and entertainment providers to secure favorable terms and pricing.
- Established and maintained relationships with key stakeholders, including vendors, sponsors, and community leaders.
- Managed event budgets, ensuring all events were delivered within financial constraints.
- Greeted visitors warmly upon arrival at the office premises.
- Managed all aspects of catering needs for special events hosted by the organization.
- Liaise regularly with various State and Federal government departments.
- Manage government protocol correspondence with the Foreign Ministries of the various Pacific Island States covered by the Embassy.
Hospital Account Liaison
Calvary Private Hopsital
Bruce
06.2006 - 11.2008
- Developed and maintained relationships with hospital staff, vendors, and insurance companies.
- Resolved discrepancies between hospitals and insurance companies regarding payments.
- Analyzed patient accounts to ensure accuracy of billing information.
- Analyzed data from various sources including medical records, financial documents, insurance claims forms., to identify areas for improvement in revenue cycle management processes.
- Collaborated with internal teams such as Finance and IT to develop solutions that improve operational efficiency.
- Provided accurate and detailed quotes for customers to maintain customer satisfaction.
Patient Account Receivable Officer
Calvery John James Hospital
Deakin , ACT
01.2002 - 01.2006
- Validated accuracy of invoices and other accounting documents for payment processing.
- Researched and resolved discrepancies in account balances.
- Generated patient statements on a monthly basis.
- Prepared daily deposits for bank reconciliation.
- Maintained records of all financial transactions related to accounts receivable.
- Assisted with collection efforts by contacting delinquent customers via phone or mail.
- Answered customer inquiries regarding their account status or payment history.
- Updated the accounts receivable database with current customer information as needed.
- Ensured compliance with all applicable laws and regulations governing healthcare billing practices.
- Monitored collections activities, including follow up calls, emails, letters.
- Attended meetings and trainings related to accounts receivable.
- Reviewed and verified patient accounts, insurance information, and billing documents to ensure accuracy of data entry.
Education
Graduated Diploma in Education - Secondary Education
University Of Canberra
Canberra 01-2001
Graduated Diploma in Management Sciences - Management Science
University Of Canberra
Canberra 01-2000
Bachelor of Arts - English Literature
University of Baghdad
Baghdad -Iraq 05-1998
Skills
- Travel administration
- Meeting planning
- Invoice Processing
- Administrative Support
- Office Management
- Scheduling
- Strong Problem Solver
- Customer Service-Oriented
- Travel Arrangements
- Travel Coordination
- Information confidentiality
- Interpersonal Communication
- Executive Support
Languages
English
Professional
Arabic
Professional
Refence
- Mrs. Pamela Lowen - Previous Team leader and Manager At Calvary John James Hospital
Ph:
- Mr. Ibrahim Mohammad - HR Officer at the UAE Embassy
Ph: 0421725923
Timeline
Executive Assistant and Event Planner
Embassy of the United Arab Emirates
11.2008 - Current
Hospital Account Liaison
Calvary Private Hopsital
06.2006 - 11.2008
Patient Account Receivable Officer
Calvery John James Hospital
01.2002 - 01.2006
Graduated Diploma in Education - Secondary Education
University Of Canberra
Graduated Diploma in Management Sciences - Management Science
University Of Canberra
Bachelor of Arts - English Literature
University of Baghdad
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