MORSHADUL ISLAM ASIF
Melbourne,VIC
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Diligent Security professional with 5 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Detail-oriented Security Specialist adept at managing facility and personnel security. Knowledgeable about premises monitoring, CCTV, screening techniques and defensive tactics, demonstrated over 5 years Security Concierge experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge
Stellar Facilities Management
04.2023 - 06.2024
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Managed reservations for exclusive events, increasing guest engagement and satisfaction.
- Handled customer complaints to satisfy and retain guests.
Concierge Officer
ASSG Security PTY LTD
12.2021 - 04.2023
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Provided safety reports and data analysis to building managers to inform security processes.
Security Officer
Wilson Security
02.2019 - 11.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Education
Provide First Aid -
BLOCK LEARNING
06.2023
Diploma - Diploma of Risk Management (Business)
Barkly International College
10.2021
Bachelor of Arts -
Times University
02.2021
CERTIFICATE II IN SECURITY OPERATIONS -
LITE Security College
10.2018
Skills
- Concierge Services
- Customer Needs Assessments
- Risk Management
- Basic First Aid
- CCTV Monitoring
- Safety and Security
- Alarm Response
- Maintenance Requirements
- Emergency Response
- Patrol Buildings
- Incident Documentation
- Write Reports
- Daily Logs
- Medical Emergency Response
- Security Operations Experience
Certification
I am currently holding security license.
Timeline
Concierge
Stellar Facilities Management
04.2023 - 06.2024
Concierge Officer
ASSG Security PTY LTD
12.2021 - 04.2023
Security Officer
Wilson Security
02.2019 - 11.2021
Diploma - Diploma of Risk Management (Business)
Barkly International College
Bachelor of Arts -
Times University
CERTIFICATE II IN SECURITY OPERATIONS -
LITE Security College
I am currently holding security license.
Provide First Aid -
BLOCK LEARNING
Similar Profiles
HARKIRAT SINGHHARKIRAT SINGH
Building Operations Attendant at Stellar Facilities ManagementBuilding Operations Attendant at Stellar Facilities Management
Vikaskumar Baldevbhai LoriyaVikaskumar Baldevbhai Loriya
Building Manager at Stellar Facilities ManagementBuilding Manager at Stellar Facilities Management
Kayla RossiKayla Rossi
Finance Manager at Stellar Construction ManagementFinance Manager at Stellar Construction Management