Morteza Abdollahzadeh
Sydney,Nsw
Summary
A postgraduate and chartered engineer in industrial engineering and ITM, with a strong understanding of management disciplines. Collaborated effectively with leading national companies and organisations. Experienced in planning, process design and operation coordinating, control techniques, business analysis, modelling, technical report writing/reviewing and project management.
Overview
13
13
years of professional experience
Work History
Organizational Development Specialist(Business Procedures Analyst)
Negin Software Development Company (TOSAN Co.)
Tehran, Iran
01.2018 - Current
- Analysing existing systems and processes and providing appropriate role models for advancing internal and inter-organizational processes
- Assisting and encouraging the development of objectives, strategies and plans aimed at achieving customer satisfaction and the efficient use of organizations' resources
- Directing clients towards more efficient organization and developing solutions to organizational problems
- Assisting in implementing approved recommendations, issuing revised instructions and procedure manuals, and drafting other documentation
- Supervising the projects in the field of how to implement the approved plan for product deployment
- Identifying patterns of customers' business activities and examining and matching them with Tosan co's existing services and products and strategies.
Operations-Planning Lead
Negin Software Development Company (TOSAN Co.)
Tehran, Iran
01.2014 - 01.2018
- Synchronizing internal and external processes of ITIL based operations unit applying customer relationship software (CRM) and control the proper execution of standardized processes
- Implementation of software release process management and software life cycle control
- Preparing unique technical reports including project target, approaches and effective strategies to managers and clients
- Providing end-of-year operations reports for all TOSAN Co
- Customers and clients
- Evaluating new solution methods to improve the quality of presented works considering minimizing the costs
- Directing daily operations of the company and the work of executives
- Leading employees to encourage maximum performance and dedication
- Evaluating performance by analyzing and interpreting data and metrics.
Project coordinator
Negin Software Development Company (TOSAN Co.)
Tehran, Iran
01.2011 - 01.2014
- Organizing planned customer performance evaluation system, based on the indicators defined in CRM
- Creation of WBS, PMS, PMP, Project Charter and relevant instruction and procedures
- Presenting written and oral reports defining planning problems and resolutions to senior management
- Controlling cost, time and resources in order to update the schedule of project
- Evaluating customer performance and report to customers on the basis of monthly transactions under the micro, modern and card subsystems.
Education
Master of Business Administration (MBA) -
University of Technology Sydney
03-2026
MSc in Information Technology Management (Information Systems) -
Islamic Azad University
BSc in Industrial Engineering (Manufacturing) -
Bu Ali Sina State University
Skills
- Operational Excellence
- Workforce Planning
- Learning Management Systems
- Succession Planning
- Coaching and Mentoring
Affiliations
- The Institution of Industrial Engineering - Tehran
- The ITM Graduates Society- Tehran
- Alumni Association of Iranian Universities, Hamedan
- National Elite Foundation of Iran
References
- Dr. Meysam Nazariani, Lecturer Professor, Sharif University of Technology (SUT), Tehran, M.Nazariani@sharif.edu, +98 912 335 2719
- Eng. Javad Mahjan, Managing Director, TOSAN Corporation, Tehran, mahjan@tosan.com, +98 912 475 7377
Training
- Agile and Scrum Course (TOSAN Training Center), 2020
- PMP Exam Preparation Course (Ofoq Project Management Center), 2018
- Foundation PCI DSS Training Course (NISICT and TOSAN Co.), 2018
- Business Intelligence Using Excel (Sharif University of Technology), 2015
- ITIL Foundation V3 (Raizan Gostar Research Department), 2012
- MS Project Course (Bu Ali Sina State University), 2007
- Basics, Structure & Documentation of Quality Management System based on Requirements of ISO 9001:2000 (Iran Institute of Industrial Engineering), 2007
Languages
English
Professional
Persian
Native/ Bilingual
Turkish
Limited
Timeline
Organizational Development Specialist(Business Procedures Analyst)
Negin Software Development Company (TOSAN Co.)
01.2018 - Current
Operations-Planning Lead
Negin Software Development Company (TOSAN Co.)
01.2014 - 01.2018
Project coordinator
Negin Software Development Company (TOSAN Co.)
01.2011 - 01.2014
Master of Business Administration (MBA) -
University of Technology Sydney
MSc in Information Technology Management (Information Systems) -
Islamic Azad University
BSc in Industrial Engineering (Manufacturing) -
Bu Ali Sina State University
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