Morven McMillan
Redcliffe,Queensland
Summary
Dedicated personal assistant with over 35 years of extensive expertise in administration and coordination within healthcare and legal settings. Proficient in time management, communication, and data entry, with a proven track record in improving client care and operational efficiency. Passionate about fostering collaborative environments and leveraging innovative solutions to enhance service delivery and meet organizational goals.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Patient Transport Coordinator
Redcliffe Hospital
03.2011 - 01.2025
- Facilitation of QAS transport utilising online booking system for all facilities, acting as a central Hub and providing ongoing training and access to staff
- Coordinating transports for Redcliffe Hospital patients utilising various alternative transport providers using effective communication practices face to face or by email or telephone
- Building a rapport with patients, families, fellow staff and external entities
- All other ad hoc administration needs of Transit Lounge including maintaining database, KPI reporting, reconciliation of invoices, staff training and updating policies and procedures
Administration Officer
Redcliffe Hospital
04.2009 - 03.2011
- Coordinated meetings, ensuring smooth execution and precise documentation.
- Managed outpatient schedules, improving patient service and data accuracy.
Word Processor
Cooke & Hutchinson, Lawyers
10.2007 - 03.2009
- Audio type legal documents ensuring precision and timely delivery.
- Prepare conveyancing documents, meeting strict deadlines.
- Manage reception, addressing client inquiries efficiently.
Special Needs Education Assistant
Argyll & Bute Council
01.2001 - 06.2007
- Supported special needs children in schools, enhancing social skills and academic performance.
- Assisted during meal breaks and school trips, fostering independence and confidence.
- Collaborated with educators to tailor learning experiences, improving engagement and outcomes.
Administration Assistant
Social Work Department, Argyll & Bute Council
10.1999 - 06.2007
- Managed wage preparation and leave tracking, ensuring accurate payroll processing.
- Recorded child protection minutes, supporting compliance and safeguarding protocols.
- Coordinated travel and accommodation logistics, optimizing departmental efficiency.
Secretary
C & D Mactaggart, Solicitors
11.1990 - 10.1999
- Typed legal documents and managed client communications efficiently.
- Handled reception duties, enhancing client interactions.
- Monitored and maintained office supplies effectively.
Education
Cert II - Business
Productivity Partners
09.2007
Modules - Child Development and Psychology
Scottish Qualification Authority
09.2005
O'level Qualifications - English, Maths, Secretarial Studies, Craft & Design, History, Physics
Campbeltown Grammar School
01.1990
Skills
- Active Listening
- Communication
- Adaptability
- Time Management
- Google Workspace
- Administration
- Data Entry
- Training
- Coordination
Certification
- Working with Children
- I am a Blue Card Holder and also have a relevant National Police Certificate.
Accomplishments
- Actively supporting the Transit Lounge ensuring benchmarks for accreditation are met
- Creating a more efficient workplace by proactively anticipating department needs
Timeline
Patient Transport Coordinator
Redcliffe Hospital
03.2011 - 01.2025
Administration Officer
Redcliffe Hospital
04.2009 - 03.2011
Word Processor
Cooke & Hutchinson, Lawyers
10.2007 - 03.2009
Special Needs Education Assistant
Argyll & Bute Council
01.2001 - 06.2007
Administration Assistant
Social Work Department, Argyll & Bute Council
10.1999 - 06.2007
Secretary
C & D Mactaggart, Solicitors
11.1990 - 10.1999
Cert II - Business
Productivity Partners
Modules - Child Development and Psychology
Scottish Qualification Authority
O'level Qualifications - English, Maths, Secretarial Studies, Craft & Design, History, Physics
Campbeltown Grammar School