Morven Richards
Woodvale,WA
Summary
I am a communicative and honest individual with excellent interpersonal skills. I thrive in team-oriented environments and am currently pursuing a Certificate III in Early Childhood Education and Care at TAFE.
Overview
7
7
years of professional experience
Work History
Appointment Scheduler
Ability WA
06.2022 - 07.2023
- Organised therapy appointments for customer via phone call, email & sms.
- Received in-bound calls and initiated out-bound daily calls to schedule reschedule and cancel appointments as necessary.
- Managed a case list of approximately 200 customers.
- Organised group therapy classes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Used interpreting services to call customers when necessary.
- Cleaning of office space/ kitchen.
Administration Assistant
Acquadrill Resources
04.2021 - 03.2022
- Performed routine clerical tasks by scanning, filing, binding and copying documents.
- Answering phone calls and transferring through to correct department.
- Monthly credit card reconciliation
- Send and answer emails in a professional manner
- Ordering of uniforms and office supplies
- Data entry
- Tracked maintenance activity using stem solutions to confirm compliance with industry requirements
- Maintaining and updating multiple maintenance spreadsheets for company assets daily.
- Maintaining paperwork both hard and electronic copies.
- Keeping office space/ kitchen clean and tidy.
Shift Supervisor
Heathridge IGA
04.2019 - 06.2021
- Demonstrated excellent customer service skills
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Worked a flexible schedule and covered extra shift to maintain business needs.
- Tracked and mentored newly hired employees
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying manager of discrepancies.
- Perform responsibilities of cleaning and facing forward stock.
Server/cook
CKs Fish Cafe
04.2016 - 04.2019
- Food preparation, service and hygiene.
- Understand workplace health and safety.
- Excellent money/ cash handling skills.
- Experience in customer service.
- Trained and mentored newly hired employees.
- Taking phone orders.
- Cleaning store at the end of the night..
Education
High School Diploma -
Woodvale Secondary College
Woodvale, WA09.2020
Skills
- Phone Etiquette Expertise
- Work Planning and Prioritization
- Customer Retention
- Fast Learner
- Conflict management and resolution
- Collaboration and working well together with others
- Clear communication skills
Software skills
- CMS (Customer Management System)
- Skedulo
- MYOB account right
- Stems Solutions
- Microsoft 365
- POS system software
Timeline
Appointment Scheduler
Ability WA
06.2022 - 07.2023
Administration Assistant
Acquadrill Resources
04.2021 - 03.2022
Shift Supervisor
Heathridge IGA
04.2019 - 06.2021
Server/cook
CKs Fish Cafe
04.2016 - 04.2019
High School Diploma -
Woodvale Secondary College
Similar Profiles
Michael PerrottMichael Perrott
Human Resources Intern at Ability WAHuman Resources Intern at Ability WA
Caroline ChemironCaroline Chemiron
Disability Support Worker at Ability WADisability Support Worker at Ability WA
Kinga GyeltshenKinga Gyeltshen
Disability Support Worker at Ability WADisability Support Worker at Ability WA