Summary
Overview
Work History
Education
Skills
References
Timeline
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Moses Faafoi

Weir Views

Summary

I am a committed, hardworking and trustworthy young man with the capacity to be flexible when learning new skills. Family is a major priority in my life and everything I do is to support my family. I am very outgoing and can easily build rapport with people from all walks in life and if given the opportunity I am prepared to strive for nothing but the best and make myself an asset to the day to day running of your business.

Overview

6
6
years of professional experience

Work History

Customer Service

FURNX Rapidline
12.2023 - Current
  • Provide Customer Service, Phone call clients, Meet and reach KPI for Data entry orders, Liase with customers about company products and inquiries, Work in a team and fast paced environment, Use of EXCEL and WORD, Multitask
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Streamlined call handling processes for improved efficiency and reduced wait times.
  • Implemented process improvements based on performance metrics analysis, leading to increased productivity within the department.

Youth Worker

Edmen
10.2021 - 11.2023
  • Monitor YPs behaviour, Administer Medications, Read daily planners for YP activities, Engage with YP in normal day activities, Make appropriate incident reports and case notes
  • Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
  • Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
  • Supervised youth in residential and community-based programs to minimize risks and offer support.
  • Provided key emotional support to special needs youth.
  • Enhanced youth engagement by incorporating interactive activities and group discussions into programs.
  • Assisted in identifying and reducing barriers to youth engagement and development.
  • Facilitated open communication between parents, staff, and administrators to ensure coordinated efforts in supporting youths'' wellbeing.
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Fostered safe and inclusive environment, enabling young people from diverse backgrounds to share experiences and support each other.

Process Worker

National Glass
09.2020 - 09.2021
  • Reach KPI, Perform health and safety Tasks, Laminating - rolling of glass off table, Spot-sticking and writing on glass, Breaking out of glass on cutting tables, Unloading glass, Racking glass, Quality checking, Assisting loaders with orders for trucks, Assisting in warehousing duties, General housekeeping maintenance of the work space
  • Maintained a clean and organized workspace, resulting in a safer environment for all employees.
  • Collaborated with team members to achieve daily production goals and consistently meet deadlines.
  • Maintained compliance with health, safety, and environment practices.
  • Remained attentive throughout shifts, identifying potential safety hazards and promptly addressing them to maintain a secure work environment.
  • Demonstrated adaptability by quickly learning new processes when required due to changes in product specifications or client requirements.

Security Officer

Norths Leagues Club
11.2018 - 08.2020
  • Meet and greet customers/patrons into the venue, Check ID for underage people trying to sneak alcohol in and out the venue, Manage and deal with difficult customers in the venue including highly intoxicated customers ensuring they are not causing trouble or harm to other guests,
  • Do hourly head counts to make sure we know how much people we have in the club, Hourly carpark checks to ensure safety of vehicles, Staff and customers escorts to their vehicle to ensure their safety at all times.
  • To be visible to all guests at the venue so that all guest’s aware security is on site to minimize danger, To be vigilant and keep all senses alert sight hearing and smelling for danger, Respond quickly to crisis, Observe and report.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reported suspicious activities and persons to law enforcement.

Education

Certificates
Education
01.2024

Skills

  • Advanced Computer Skills
  • Enjoy practical and manual work
  • Etiquette
  • Excellent Customer Service
  • Strong Interpersonal Skills
  • Excellent attention to detail
  • Team player
  • Reporting skills
  • Ability to work under pressure
  • Exceptional Organization Skills
  • Great at Multitasking
  • Great problem solving skills
  • Good Oral and written skills
  • Drivers Licence

References


  • Vaaiaga Tuigamala, National Glass Team Leader, 0478 130 727
  • Raymond Faanana, Edmen/Infinity Team Leader, 0421 028 157
  • Tee Efeso, FURNX Team Leader, 0426 428 440

Timeline

Customer Service

FURNX Rapidline
12.2023 - Current

Youth Worker

Edmen
10.2021 - 11.2023

Process Worker

National Glass
09.2020 - 09.2021

Security Officer

Norths Leagues Club
11.2018 - 08.2020

Certificates

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Moses Faafoi