Provided counseling and support to individuals facing mental health challenges.
Assisted clients in developing personalized treatment plans and goals.
Conducted assessments to identify client needs and service requirements.
Collaborated with multidisciplinary teams to coordinate care for clients.
Facilitated support groups to promote community engagement and recovery.
Documented client progress and maintained accurate case records regularly.
Advocated for client needs within healthcare systems and social service agencies.
Attended court hearings as an expert witness in support of the best interests of the child or adult client.
Conducted home visits to evaluate living conditions or observe parent-child interactions within the home environment.
Developed collaborative relationships with local schools, hospitals and other organizations serving similar populations.
Facilitated weekly team meetings to discuss caseloads and ensure effective communication between staff members.
Ensured compliance with all applicable laws governing confidentiality of client information and records per HIPAA guidelines.
Monitored client progress through regular reviews of case notes and contacts with relevant stakeholders.
Participated in interdisciplinary teams responsible for coordinating care across multiple service providers.
Assessed safety risks for victims of domestic violence or abuse and developed safety plans accordingly.
Mentored junior social workers on best practices in providing therapeutic services to clients.
Conducted assessments of clients' social, emotional and family functioning to determine appropriate interventions.
Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
Maintained lists of resources helpful to clients.
Used active listening skills and supportive diction to cultivate client rapport and open communication.
Assisted homeless clients with procuring mental health support and other various community resources.
Social Worker, NDIS and Aged Care
BRAMS
Broome, WA
03.2022 - Current
Assisted clients in accessing community resources and support services.
Conducted assessments to identify client needs and develop care plans.
Facilitated support groups to promote client engagement and social interaction.
Maintained accurate documentation of client interactions and progress notes.
Advocated for clients' rights within various social service systems.
Monitored client progress and adjusted care plans as necessary for effectiveness.
Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
Developed individualized service plans with clients to address their identified goals.
Maintained lists of resources helpful to clients.
Attended team meetings and provided feedback on case updates and treatment recommendations.
Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
Participated in professional development activities such as seminars, workshops, trainings.
Developed workable solutions for recurring problems for individuals and families.
Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
Maintained accurate records of client progress and interactions according to agency standards.
Maintained thorough case history records and wrote detailed reports.
Collaborated with family members to provide comprehensive support services to clients.
Interviewed clients individually and in family groups to determine services to best address specific needs.
Collaborated with multidisciplinary team of mental health case managers and disability workers.
Provided supportive counseling services for victims of abuse or neglect.
Specialist Support Coordinator
Onside
Melbourne, VIC
06.2021 - 03.2022
Managed client inquiries and provided timely support for service-related issues.
Implemented feedback mechanisms to enhance customer satisfaction and service quality.
Conducted regular reviews of procedures to ensure compliance with industry standards.
Supported team members by sharing insights and best practices for continuous improvement.
Coordinated with other departments to ensure efficient workflow processes.
Assisted in developing strategies to increase customer satisfaction levels.
Researched and analyzed customer feedback to identify areas of improvement.
Analyzed customer needs and recommended appropriate products or services.
Maintained positive working relationship with fellow staff and management.
Identified needs of customers promptly and efficiently.
Coordinated client services to ensure timely and effective support delivery.
Collaborated with multidisciplinary teams to develop care plans for clients.
Facilitated communication between clients and service providers for seamless support.
Conducted assessments to identify client needs and appropriate resources.
Participated in staff meetings, trainings, conferences. related to job duties and expectations.
Developed and maintained relationships with external service providers.
Maintained accurate records of client interactions and services provided.
Created individualized service plans that addressed each client's unique needs and goals.
Evaluated customer feedback surveys regularly to identify areas where improvements could be made.
Answered phone calls, provided information and connected callers to appropriate personnel.
Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
Advanced Child Protection Practitioner
Department of Health and Human Services
Melbourne, VIC
07.2015 - 06.2021
Conducted comprehensive assessments of child welfare and safety needs.
Facilitated communication between children, families, and legal authorities.
Provided crisis intervention and support during emergency situations.
Documented case notes and maintained accurate records of interactions.
Educated families on available resources and community services.
Coordinated with multidisciplinary teams for holistic child protection strategies.
Advocated for children's rights in court proceedings and hearings.
Provided crisis intervention services to families in need of immediate assistance.
Participated in Child Protective Services reviews by providing feedback regarding current case status and recommendations for future action steps.
Collaborated with community partners such as law enforcement, schools, and health care providers to ensure the best outcomes for clients.
Regularly attended court hearings representing the agency's interests while advocating for the best interest of the child.
Maintained detailed records of all client interactions including notes, reports, assessments, court documents.
Assisted with finding safe, stable housing for at-risk youth.
Attended monthly staff meetings discussing caseloads and any new developments within the agency.
Conducted home visits and assessments to evaluate the safety and wellbeing of children.
Educated clients about available community resources such as food banks, shelters, job training programs.
Identified potential placement options for children who cannot remain in their current living environment due to neglect or abuse.
Developed case plans and service agreements that outlined goals and objectives for each family member.
Monitored compliance with court orders ensuring that all conditions are met promptly and accurately.
Advocates on behalf of children in court proceedings when necessary to ensure their safety and well-being is protected.
Worked closely with foster parents providing training on parenting skills as well as ongoing support during placements.
Identified appropriate community resources and provided referrals for services.
Worked with community resources to engage youth in pro-social activities and help families access services.
Interfaced with local court system, attending court proceedings and working directly with attorneys.
Case Manager
Department of Health and Human Services
Melbourne, VIC
02.2015 - 06.2015
Conducted comprehensive assessments to determine client needs and eligibility for services.
Facilitated case management meetings to discuss client progress and adjust strategies as needed.
Developed strong relationships with clients to promote trust and effective communication.
Maintained accurate documentation of case notes and service plans in electronic records systems.
Educated clients on available resources and services tailored to their specific circumstances.
Advocated for clients' rights within various agencies and community organizations.
Provided crisis intervention support to clients facing immediate social or emotional challenges.
Supported clients in navigating the court system by providing advocacy services.
Actively participated in regular supervision sessions with supervisor to receive feedback regarding performance.
Facilitated referrals to community resources and coordinated care among providers.
Facilitated communication between clients and service providers to ensure support.
Monitored client progress through regular follow-up meetings and assessments.
Provided crisis intervention support to clients experiencing urgent situations.
Monitored client progress through regular follow-up contacts.
Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Case Manager
AMES
Melbourne, VIC
06.2014 - 01.2015
Undertaking assessments of individual asylum-seeking clients.
Developing relevant case plans, and providing appropriate referrals.
Reviewing case plans.
Coordinating service delivery with consortium partners and key stakeholders for all family members.
Undertaking fortnightly and quarterly tasks.
Assessing clients' general and mental health needs, and making appropriate referrals.
Developing and maintaining case file notes.
Attending key stakeholders' meetings as directed by management.
Providing ongoing support to clients with specific needs through generalist counseling, advocacy, and referral.
Social Worker
London Borough of Hillingdon, UK
London
01.2013 - 05.2014
Assessed client needs through comprehensive interviews and evaluations.
Developed tailored care plans in collaboration with multidisciplinary teams.
Provided counseling and support to individuals and families facing challenges.
Advocated for clients' rights, ensuring access to necessary resources.
Documented case notes and maintained accurate records of client interactions.
Maintained lists of resources helpful to clients.
Attended team meetings and provided feedback on case updates and treatment recommendations.
Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
Participated in professional development activities such as seminars, workshops, trainings.
Conducted assessments of client needs, strengths, and resources to develop treatment plans.
Family Court Advisor
CAFCASS
London
01.2012 - 01.2013
Provided guidance to families during legal proceedings involving child welfare.
Collaborated with social workers and legal professionals to assess family needs.
Facilitated communication between families and court systems effectively.
Educated families on their rights within the family justice system.
Conducted assessments to determine the best interests of children involved.
Supported families in crisis by offering resources and referrals to services.
Maintained accurate records of interactions with families and case progress.
Actively participated in team meetings to discuss case progress and develop new strategies.
Advocated for clients in court proceedings regarding child welfare or domestic violence cases.
Conducted home visits to assess family situations and recommend appropriate interventions.
Monitored compliance with court-mandated programs such as supervised visitation or counseling sessions.
Built lasting relationships through effective communication and active listening skills.
Collaborated with community agencies to refer families to additional services when needed.
Maintained accurate records of client information and progress updates.
Conducted home visits and kept in contact with families by phone in accordance with agency policies.
Followed data security regulations to keep client information confidential.
Identified appropriate community resources and provided referrals for services.
Interfaced with local court system, attending court proceedings and working directly with attorneys.
Placement Experience
Slough Borough Council (UK)
07.2011 - 09.2011
Uploading information about children and families on the client management system.
Making phone calls to clients.
Liaising with other professionals.
Participating in the duty system.
Undertaking child protection initial assessments.
Conducting home visits.
Student Social Worker
Slough Community Mental Health Team
09.2010 - 01.2011
Assisted clients in developing personalized care plans and support strategies.
Facilitated group therapy sessions to promote mental wellness and community engagement.
Collaborated with healthcare professionals to coordinate holistic treatment approaches.
Conducted assessments to identify client needs and appropriate resources available.
Documented client progress and interactions following organizational guidelines and protocols.
Participated in team meetings to discuss case management strategies and service improvements.
Maintained accurate records of student progress and service delivery plans.
Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
Maintained lists of resources helpful to clients.
Collaborated with multidisciplinary team of mental health case managers and disability workers.
Maintained and developed community relationships to support various client referrals.
Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
Locality Coordinator
London Borough of Ealing
London
08.2007 - 09.2008
Supervising and developing teams of Support Workers.
Assessing new tenants, and setting up support packages.
Producing monthly management reports.
Conducting staff appraisals.
Attending and contributing to multidisciplinary meetings.
Chairing meetings.
Organizing case review meetings.
Organized training sessions for staff on policy updates and procedural changes.
Facilitated communication between different departments in order to resolve issues quickly.
Support Worker
London Borough of Ealing, UK
London
03.2003 - 03.2007
Assisted individuals with daily living activities and personal care needs.
Developed and implemented individualized support plans for clients.
Collaborated with families and healthcare professionals to ensure client well-being.
Monitored client progress and communicated changes to appropriate staff members.
Facilitated social and recreational activities to enhance client engagement.
Provided emotional support to clients, fostering a safe environment.
Maintained accurate records of client interactions and service delivery documentation.
Assisted in developing self-care skills such as personal hygiene practices.
Managed challenging behaviors through positive reinforcement techniques.
Assisted clients with activities of daily living such as eating, dressing, and grooming.
Provided emotional support to individuals with physical or mental disabilities.
Transported clients to appointments, social events, and other activities as needed.
Encouraged independence by teaching skills needed for everyday life.
Monitored client progress and reported any changes in behavior or health conditions to supervisor.
Maintained records of services provided, client progress, and goals achieved.
Administered medication according to doctor's orders and monitored side effects.
Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
Participated in team meetings with supervisors, doctors, nurses, therapists.
Communicated regularly with families of disabled individuals regarding care plans and updates.
Maintained organized filing system for client records, providing complete documentation of all interactions.
Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
Collaborated with community workers to implement exciting social activity programs within facility.
Utilized strong assessment skills to determine necessary client care and daily function assistance.
Helped disabled persons access community resources such as housing options or job training programs.
Improved resident and staff engagement through group activities.
Buyer
Kala Limite, United Kingdom
London
04.2002 - 03.2003
Analyzed market trends to inform purchasing decisions for diverse product lines.
Negotiated contracts with suppliers to secure favorable terms and conditions.
Managed inventory levels to ensure optimal stock availability and minimize shortages.
Collaborated with cross-functional teams to align purchasing strategies with company goals.
Conducted supplier evaluations to maintain quality standards and performance metrics.
Developed purchasing forecasts based on sales data and market research insights.
Implemented cost-saving initiatives through strategic sourcing and vendor management.
Resolved any discrepancies between purchase orders and actual receipts of goods or services.
Worked with suppliers to expedite open purchase orders and shipments in-transit.
Participated in negotiations with vendors concerning prices, delivery schedules, warranties and other contractual issues.
Requested pricing quotes from suppliers to determine best source of supply.
Developed relationships with vendors to secure better prices and payment terms.
Maintained records of all purchases including item descriptions, costs, quantities received.
Created reports on supplier performance metrics such as quality, delivery times and cost savings initiatives.
Collaborated with cross-functional teams to meet customer requirements and market demands.
Implemented strategies for streamlining procurement processes resulting in improved efficiency and cost savings.
Researched competitors and sourced new vendors.
Researched sources of supply and services to maintain flexibility, high quality and competitive pricing.
Evaluated quotations received from prospective suppliers to award purchase orders.
Prepared bid documents for tender process management according to company's policies and procedures.
Assisted in developing sourcing plans by researching new products and suppliers that meet organizational requirements.
Drafted requests for quotes from vendors for comparison shopping purposes.
Ensured compliance with government regulations regarding purchasing activities.
Managed the procurement process from requisition to receipt, ensuring compliance with company policies.
Coordinated with legal department to ensure contracts met all regulatory and compliance requirements.
Conducted market research to identify potential suppliers and evaluate product quality and pricing.
Stayed abreast of market trends and anticipated consumer needs and purchasing habits.