Mosese Ratuagone
Westmead,NSW
Summary
Outgoing Reservation and Customer service agent with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
11
11
years of professional experience
Work History
Admin Coordinator
Castaway Island Fiji
11.2019 - 12.2022
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained office calendars to track important dates and deadlines.
Reservation Agent
Six Senses Fiji
12.2018 - 11.2019
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
Complex Reservation Agent
The Westin, Sheraton Fiji Resort,Sheraton Tokoriki
01.2016 - 12.2018
- Handling all telephone enquiries booking that come through the phone that is for Sheraton/Westin and Sheraton Tokoriki.
- Assisting in complex aging's and helping finance with any enquiry for billing purpose.
- Assisting front office with any queries in regards to reservation.
- Handling all customer queries and complaint.
Sales and Product Executive
Newcom Live, Digicel Pacific
12.2014 - 07.2015
- Leveraged social media, email marketing, press conferences and e-campaigns to market developed products.
- Determine online product pricing by conducting research into market data.
- Briefed content requirements to members of content team for strategic planning.
- Successfully managed multiple projects in fast-paced environments through individual work and teamwork.
Accounts Clerk
SSS InternationalHotel
03.2012 - 12.2014
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Set up and updated Excel spreadsheets to track financial data.
- Reported financial data and updated financial records in ledgers and journals.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Education
Bachelor of Arts - Accounting And Banking
Fiji National University
Suva, Fiji12.2015
Skills
- Filing
- Report Preparation and Analysis
- Appointment Scheduling
- Schedule Management
- Inbound Phone Call Handling
- Verbal and Written Communication
- Employee Development
Timeline
Admin Coordinator
Castaway Island Fiji
11.2019 - 12.2022
Reservation Agent
Six Senses Fiji
12.2018 - 11.2019
Complex Reservation Agent
The Westin, Sheraton Fiji Resort,Sheraton Tokoriki
01.2016 - 12.2018
Sales and Product Executive
Newcom Live, Digicel Pacific
12.2014 - 07.2015
Accounts Clerk
SSS InternationalHotel
03.2012 - 12.2014
Bachelor of Arts - Accounting And Banking
Fiji National University
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