MOSHIN SARUQ SHAIK
Toowoomba,QLD
Summary
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Knowledgeable [Desired Position] with solid background in managing multiple business locations effectively. Successfully implemented strategies that enhanced operational efficiency and customer satisfaction. Demonstrated strong leadership and problem-solving skills to drive team performance and meet organizational goals.
Professional in multi-unit management, equipped to optimize operations and drive business growth. Consistently exceeded targets through effective resource allocation and strategic planning. Known for fostering team collaboration and adapting to dynamic business needs with focus on achieving results.
Experienced with overseeing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities.
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over [Number] years of management performance.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Area Manager
SGA
06.2021 - Current
- Developed strong relationships with customers, earning repeat business and fostering trust.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed budgets, ensuring cost-effective allocation of resources and expense control.
- Collaborated with sales teams to identify new opportunities for service contracts and revenue growth.
- Improved customer satisfaction by addressing and resolving service issues in a timely manner.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Ensured compliance with safety regulations, maintaining a safe working environment for all team members.
- Enhanced employee morale by promoting teamwork through regular team-building activities.
- Mentored junior staff members, enhancing their technical skills and industry knowledge.
- Implemented data-driven decision-making processes to analyze technician productivity and optimize work schedules accordingly.
- Streamlined service processes for increased efficiency and quicker response times.
- Conducted regular performance evaluations to help employees set goals and improve in their roles.
- Reduced downtime by implementing preventive maintenance procedures and schedules.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Client Service Manager
Ecowize Group
06.2015 - 06.2021
- Collaborated with cross-functional teams for better service delivery and client experience.
- Reduced turnaround times on client requests by streamlining work processes.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
Sanitation Supervisor Food Industry
Ecowize Group
07.2014 - 06.2015
- Optimized resource allocation by monitoring employee productivity levels and adjusting work assignments as needed.
- Promoted a positive work environment within the sanitation department by recognizing exceptional performances from team members.
- Established strong working relationships with vendors, securing best prices for cleaning supplies while maintaining high-quality standards.
- Reduced cross-contamination risks by training employees on proper cleaning techniques and equipment usage.
Testing Engineer
Noja Power
01.2013 - 06.2013
- Managed time and test system resources to meet quality objectives and cost estimates.
- Improved software quality by conducting comprehensive testing, including functional, performance, and regression tests.
- Collaborated with cross-functional teams to identify potential risks and develop effective mitigation strategies during the testing phase.
- Constructed test environments and designed and executed test plans.
Sanitation Supervisor
Ecowize Group
06.2012 - 12.2012
- Evaluated employee performance regularly, providing constructive feedback to facilitate growth within the team.
- Developed comprehensive training programs for new hires, promoting a culture of safety and compliance.
- Created detailed sanitation schedules, delegating tasks to team members accordingly.
- Optimized resource allocation by monitoring employee productivity levels and adjusting work assignments as needed.
Production Worker
Stanbroke Beef
01.2010 - 06.2012
- Maintained organized work area by cleaning and removing hazards.
- Organized work to meet demanding production goals.
- Followed safety procedures and guidelines to maintain safe working environments.
- Made sure that products were produced on time and are of good quality.
Education
Engineers Australia
Masters - Master of Engineering Technology With Power System
University of Southern Queensland
Toowoomba, QLD11-2012
Bachelors - Bachelor of Electrical & Electronics Engineering
Jawaharlal Nehru Technological University
Hyderabad - India09-2008
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Goals and performance
- Performance management
- Operations
- Staff training and development
- Staff training
- Controlling costs
- Process improvement
- Customer relationship management
- Staff development
- Quality assurance
- Resource allocation
- Database management
- Staff scheduling
- Business development and planning
- Talent review
- Facility inspections
- Employee scheduling
- Recruitment and hiring
- Equipment maintenance coordination
- Training and coaching
- Conflict management
- Attention to detail
- Leadership skills
- Team leadership
- Operations improvements
- Leadership development
- Policies and procedures
- Team building practices
- Customer relations
- Goal setting and performance metrics
- Strategic planning
- Business and operations analysis
- Staff supervision
- Decision-making
- Staff recruiting
- Business administration
- Report preparation
- Recruiting and hiring
- Business planning
- Interpersonal communication
- Client relationship building
- Operations oversight
- Human resource management
- Budget preparation
- Contractor relationship management
- Workforce development
- Commercial awareness
- Contract administration
- Budget management
- Revenue generation
- Contract management
Accomplishments
Proud member of engineers Australia and certifed as Electrical Engineer ANZsco233311
Certification
engineers Australia certified electrical engineer
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Area Manager
SGA
06.2021 - Current
Client Service Manager
Ecowize Group
06.2015 - 06.2021
Sanitation Supervisor Food Industry
Ecowize Group
07.2014 - 06.2015
Testing Engineer
Noja Power
01.2013 - 06.2013
Sanitation Supervisor
Ecowize Group
06.2012 - 12.2012
Production Worker
Stanbroke Beef
01.2010 - 06.2012
Engineers Australia
Masters - Master of Engineering Technology With Power System
University of Southern Queensland
Bachelors - Bachelor of Electrical & Electronics Engineering
Jawaharlal Nehru Technological University
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