Moslanour Rahaman

As an Assistant Store Manager, I am responsible for carrying out the store's organisational goal through efficient operation. Ensuring to keep the shop in top running order, from planning inventory management and processing sales to generating reports and taking various commercial decisions, are the key responsibilities in this role.

General Assistant Store Manager Duties:

• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Responsible for manage store's rostering according to payroll budget and allocated tasks.
• Ensure as a management team, we are on the track to achieve different Key Performance Indicators (KPI).
• Directed merchandising, promotion, and brand loyalty efforts for the business segment with the greatest sales volume.
• Monitored and replenished display inventory and restructured according to available stock.
• Supervised a team of up to 50 employees and monitored adherence to company standards.
• Educated staff about coordinating merchandising products to boost the effectiveness of promotions.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning
• Analysis and interpreted store trends to facilitate planning.
• Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Reconciled daily sales transactions to balance and log day-to-day revenue with Oracle.
• Interviewed, hired, and trained staff associates and equipped them to comply with company policies and procedures.

The role involves being responsible for my own department, keeping it ticking over and running smoothly by managing staff, merchandising, and implementing strategies to improve sales.


General Department Manager Duties:

• Organizing and distributing the work of staff and setting up priorities and keeping an overview of the tasks which are to be accomplished in accordance with the Store Manager and Weekly Shop Info.
• Ensuring high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling on the selling floor, in the fitting room and at the Point of Sale.
• Cooperating with Department Visual Merchandiser to ensure garment presentation, garment level, and visual standards within the department are presented according to H&M's expectations.
• Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Assisting the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment.
• Corresponding with the Support Office- Merchandise team regarding the stock update of the department.
  Planning and monitoring constant product refilling and processing for the shop floor.
• Maintaining stockroom according to H&M's standards.

Administrative Duties:

• Reconciling daily shop balance reports according to the real cash transaction.
• Review and processing of payroll time and attendance system.
• Processing of new starters, and managing changes to the database
• Develop and manage the stock-take plan in accordance with the company's stocktaking policy.
• Ensure that the stock-take plan is conducted on schedule and that the stock-take cycle is completed on time.