Mostafa Jabar
Tarneit,VIC
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Desktop Engineer
CSC Global
12.2023 - Current
- Responsible for the administration, and deployment of a wide array of workstation hardware, Microsoft Windows Operating Systems, Microsoft Office and Adobe Acrobat productivity suites, and other common enterprise applications
- Perform troubleshooting and provide support to CSC users located at multiple sites and across time zones on a wide range of hardware, Operating Systems, and software- on the phone, via tickets, or in person
- Support the CSC Virtual Desktop Infrastructure - this includes managing the VDI infrastructure, deploying virtual desktops, and troubleshooting problems
- Liaising with external technical support staff and third-party vendors regarding fault resolution and support
Desktop Support
Clemenger Group Limited
10.2021 - 12.2023
- Provide in-person and remote technical support to 1000+ users across the Australasia Region for primarily Windows and MacOS devices to ITIL standards
- Manage the lifecycle of tickets via Alloy and SeriveNow ICT ticketing system
- Relocate users to new workstations, including moving and connecting assigned equipment
- Unbox and physically setup devices in preparation for configuration and follow processes to setup Windows and MacOS based IT systems
- Administration of Windows Servers 2008-2016 services, including Active Directory, Group Policy, File Server, and DHCP reservation
- Conduct monthly audits for various systems and services, including our backup services, service redundancy, and general operations
- Bring up hardware repairs to third party providers as needed
- Assist in developing and updating ICT Knowledge base articles
- Maintained local IT knowledgebase by routinely updating and creating new technical documentation
- Liaising with external technical support staff and third-party vendors regarding fault resolution and support
- Monitor and schedule backup jobs on Commvault Backup System
Technical Services Deployment Technician
Fujitsu Australia Limited
07.2021 - 08.2021
- De-install/installation IT devices such as Point of Sale (POS), network devices, and PC workstations
- Troubleshoot any hardware issues
- Provide quality customer service
- Adhere to company policies and procedures
Customer Service Team Member
Spotlight
09.2013 - 12.2020
- Provide quality customer service
- Supervise stock team member
- Ensure all stock is received and replenished
- Contribute to store's sales and profit targets
- Assist with picking and packing online orders
Level 1 Service Desk Analyst
Spotlight Retail Group
06.2019 - 08.2019
- Provide 1st Level IT support to stores, support group and DCs via phone and in person
- Log, manage and closure of incidents and service requests in the ITSM toolset
- Diagnosis and troubleshoot technical issues
- Where first point of resolution is not possible, follow appropriate escalation procedures
- Provide excellent, helpful service to all employees and stakeholders across all communications
Education
Certificate IV in Information Technology -
UpSkilled
05.2019
Bachelors Degree - Electrical and Electronics Engineering
Victoria University
11.2012
Skills
- Experienced in Windows, MacOS, and Android environments
- Microsoft Configuration Manager and Intune
- Communication skills
- Skilled in ITIL-based operational processes
- Installation of workstation, telephony, and mobile hardware/software as required
- Problem-solving skills
- Device and user management in Active Directory and Azure AD
- Ticketing System Management
- Customer Service skills
- Knowledge sharing and troubleshooting
- Network troubleshooting
- Ability to work in a team environment
- Remote support tools
Certification
- Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft - Progress
- ITIL Foundation in IT ServiceManagement V4, PeopleCert - 06/2020
- CompTIA IT+ Fundamentals, CompTIA - 11/2019
Timeline
Associate Desktop Engineer
CSC Global
12.2023 - Current
Desktop Support
Clemenger Group Limited
10.2021 - 12.2023
Technical Services Deployment Technician
Fujitsu Australia Limited
07.2021 - 08.2021
Level 1 Service Desk Analyst
Spotlight Retail Group
06.2019 - 08.2019
Customer Service Team Member
Spotlight
09.2013 - 12.2020
Certificate IV in Information Technology -
UpSkilled
Bachelors Degree - Electrical and Electronics Engineering
Victoria University
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