Mostafa Shiddiquzzaman
Perth,WA
Summary
Industrious Guest Services Agent adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Skilled multi-tasker successful at meeting performance objectives and helping team members. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Novotel Perth Murray Street
08.2022 - Current
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Maintained consistent positive customer feedback.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Night Manager
Pan Pacific Hotel Perth
06.2021 - 08.2022
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
Shift Supervisor/Guest Service Agent
Esplanade Hotel Fremantle By Rydges
09.2017 - 06.2021
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Applied security, safety and loss prevention strategies during shifts.
Restaurant Cook
Rashays Punchbowl
02.2015 - 10.2016
- Oversaw grill, stove and oven and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
Education
Bachelor of Science - Chiropractics
Murdoch University
Perth11.2025
High School Diploma -
John Forrest Secondary College
Morley, WA11.2012
Skills
- POS Transactions
- Financial Transactions
- Inventory Monitoring
- Guest Services
- Knowledge of Local Attractions
- Operational Efficiency
Certification
- RSA
- First Aid
- Completing Approved Managers
- Fire Safety Knowledge
- Cert III & IV in Fitness
- Cert III in Warehousing
Timeline
Guest Service Agent
Novotel Perth Murray Street
08.2022 - Current
Night Manager
Pan Pacific Hotel Perth
06.2021 - 08.2022
Shift Supervisor/Guest Service Agent
Esplanade Hotel Fremantle By Rydges
09.2017 - 06.2021
Restaurant Cook
Rashays Punchbowl
02.2015 - 10.2016
Bachelor of Science - Chiropractics
Murdoch University
High School Diploma -
John Forrest Secondary College
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