M. Rahman
Como,WA
Summary
Highly efficient in retail customer service and well-established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member - Sorting (Casual)
KMART
Jandakot, WA
02.2024 - Current
- Sorting and managing inventory.
- Consistently met or exceeded key performance indicators through effective resource allocation and process improvement initiatives.
- Implemented safety guidelines for warehouse and trained employees on applicable policies.
- Manual lifting 5-20kgs boxes
Team Member - Customer Service (Casual)
AMPOL
Cannington
11.2023 - Current
- Customer Service, Retail management, Night fill, Stock replenishment, Transaction handling both in POS and Cash.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Completed routine store inventories.
Security Officer (Casual)
NPB Security
08.2023 - Current
- Security and Crowd Control.
- Conducted regular patrols of key areas to spot and control security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Team Member - Customer Service (Casual)
BP Redcliffe
Redcliffe, WA
02.2023 - 11.2023
- Customer Service, Retail management, Night fill, Stock replenishment, Transaction handling both in POS and Cash, Cleaning and tidiness.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
Apparel Merchandising Manager
HAMS Garments Limited
Dhaka, Bangladesh
07.2019 - 02.2022
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
Education
MSc. in Business Analytics -
Kaplan Business School
01.2025
Master of Arts - Human Resources Development
Jahangirnagar University
Dhaka, Bangladesh06.2022
Skills
- POS software proficiency
- Retail Management
- Team Work
- Negotiation and Conflict Resolution
- Work in Fast-Paced Environment
- Excellent Communication
- Proactive Customer Service
- Attention to Detail
- Enthusiastic and Physical Stamina
- Moderate to Heavy Lifting
- Customer Service
- Positive Attitude
- Cash Handling
- Cleaning
- Money Handling
- Computer Skills
- Heavy Lifting
- FLUENT IN English
References
- Quazi Syeem Al Ferdous Arnab,
Team Member, COLES MAYLANDS,
Employee ID: 90168952,
Mobile: 0423 039 862
- Brendon Fulton,
Administrative Team Leader, Kmart Jandakot, DC,
Email: brendonfulton418@gmail.com
Certification
- Licensed in WA Security Officer and Crowd Control and CCTV Monitor
- First AID certification
- RSA(Responsible Service of Alcohol)
- White Card Certification
Timeline
Team Member - Sorting (Casual)
KMART
02.2024 - Current
Team Member - Customer Service (Casual)
AMPOL
11.2023 - Current
Security Officer (Casual)
NPB Security
08.2023 - Current
Team Member - Customer Service (Casual)
BP Redcliffe
02.2023 - 11.2023
Apparel Merchandising Manager
HAMS Garments Limited
07.2019 - 02.2022
MSc. in Business Analytics -
Kaplan Business School
Master of Arts - Human Resources Development
Jahangirnagar University