Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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M. Rahman

Como,WA

Summary

Highly efficient in retail customer service and well-established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Member - Sorting (Casual)

KMART
Jandakot, WA
02.2024 - Current
  • Sorting and managing inventory.
  • Consistently met or exceeded key performance indicators through effective resource allocation and process improvement initiatives.
  • Implemented safety guidelines for warehouse and trained employees on applicable policies.
  • Manual lifting 5-20kgs boxes

Team Member - Customer Service (Casual)

AMPOL
Cannington
11.2023 - Current
  • Customer Service, Retail management, Night fill, Stock replenishment, Transaction handling both in POS and Cash.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Completed routine store inventories.

Security Officer (Casual)

NPB Security
08.2023 - Current
  • Security and Crowd Control.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Team Member - Customer Service (Casual)

BP Redcliffe
Redcliffe, WA
02.2023 - 11.2023
  • Customer Service, Retail management, Night fill, Stock replenishment, Transaction handling both in POS and Cash, Cleaning and tidiness.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.

Apparel Merchandising Manager

HAMS Garments Limited
Dhaka, Bangladesh
07.2019 - 02.2022
  • Implemented innovative visual displays that captured attention and boosted sales significantly.
  • Trained and supervised merchandising team members in best practices, improving overall performance.
  • Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
  • Increased sales by developing and implementing successful merchandising strategies.
  • Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.

Education

MSc. in Business Analytics -

Kaplan Business School
01.2025

Master of Arts - Human Resources Development

Jahangirnagar University
Dhaka, Bangladesh
06.2022

Skills

  • POS software proficiency
  • Retail Management
  • Team Work
  • Negotiation and Conflict Resolution
  • Work in Fast-Paced Environment
  • Excellent Communication
  • Proactive Customer Service
  • Attention to Detail
  • Enthusiastic and Physical Stamina
  • Moderate to Heavy Lifting
  • Customer Service
  • Positive Attitude
  • Cash Handling
  • Cleaning
  • Money Handling
  • Computer Skills
  • Heavy Lifting
  • FLUENT IN English

References

  • Quazi Syeem Al Ferdous Arnab,

      Team Member, COLES MAYLANDS, 

      Employee ID: 90168952, 

      Mobile: 0423 039 862

  • Brendon Fulton,

      Administrative Team Leader, Kmart Jandakot, DC,

      Email: brendonfulton418@gmail.com

Certification

  • Licensed in WA Security Officer and Crowd Control and CCTV Monitor
  • First AID certification
  • RSA(Responsible Service of Alcohol)
  • White Card Certification

Timeline

Team Member - Sorting (Casual)

KMART
02.2024 - Current

Team Member - Customer Service (Casual)

AMPOL
11.2023 - Current

Security Officer (Casual)

NPB Security
08.2023 - Current

Team Member - Customer Service (Casual)

BP Redcliffe
02.2023 - 11.2023

Apparel Merchandising Manager

HAMS Garments Limited
07.2019 - 02.2022

MSc. in Business Analytics -

Kaplan Business School

Master of Arts - Human Resources Development

Jahangirnagar University
M. Rahman