Mostyn Sinclair
Rockhampton,QLD
Summary
Experienced FOH worker passionate about serving customers while exceeding customer expectations and maintaining poise and sense of humor in demanding environments, and a strong history of exceptional service.
Highly motivated and experienced Front-of-House professional with 2 years of experience in the hospitality industry. Proven ability to deliver exceptional customer service, manage multiple tasks efficiently, and contribute to a positive and profitable dining environment. Skilled in customers relationships, food & beverage menu and knowledge
Overview
3
3
years of professional experience
Work History
Early Bird Cafe
Brendan Jarivs
02.2023 - Current
- Maintain excellent punctuality, ensuring timely starts to all scheduled events and practices.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilised strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Front of House/bar Tender
Thapa Prem
09.2023 - Current
- Maintained clean and organized dining areas
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items
- Processed cash and credit card transactions accurately
- Addressed guest concerns promptly and professionally
- Explained menu items and suggested appropriate options for food allergy concerns
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
Tafe Wilby's Restaurant
TAFE Queensland
02.2022 - 11.2023
- Greet customers
- take patrons to their table
- taking customer orders and responding to customer questions
- taking and checking booking details
- proficient use of barista equipment,
- kitchen duties
- clearing and cleaning tables
- prepare and serve alcoholic beverage
- use of electronic and cash payments
Lickity Fingers Catering
Joseph Prout
01.2021 - Current
- Food/drink service
- responsible service of alcohol
- responding to customer questions and needs
- Maintained excellent punctuality, ensuring timely starts to all scheduled events and practices.
- kitchen prep - cleaning/clearing tables,
Allenstown Chemist
Steven Merrick
02.2021 - 03.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Front Of House
TAFE Queensland - Rockhampton
QLDHigh School Diploma -
The Cathedral College
Rockhampton12.2023
Certificate III - Hospiality
TAFE
Rockhampton, QLD10.2023
Skills
- Communication: Excellent verbal communication for clear interaction with guests and colleagues
- Customer Service: Providing friendly, professional, and attentive service to ensure guest satisfaction
- Teamwork: Collaborating effectively with colleagues to deliver a seamless dining experience
- Organisation & Multitasking: Managing tables, orders, payments, and maintaining a clean environment efficiently
- Problem-Solving: Handling customer concerns and unexpected situations calmly and professionally
- Adaptability: Being flexible and adjusting to the pace of a busy restaurant environment
- Learning Ability: Willingness to learn menus, restaurant policies, and payment systems
refrence
Brendan Jarvis - owner of early birds cafe
Ph: 0458809064 Email: Brendan.jarvis86@hotmail.com
Timeline
Front of House/bar Tender
Thapa Prem
09.2023 - Current
Early Bird Cafe
Brendan Jarivs
02.2023 - Current
Tafe Wilby's Restaurant
TAFE Queensland
02.2022 - 11.2023
Allenstown Chemist
Steven Merrick
02.2021 - 03.2022
Lickity Fingers Catering
Joseph Prout
01.2021 - Current
Front Of House
TAFE Queensland - Rockhampton
High School Diploma -
The Cathedral College
Certificate III - Hospiality
TAFE
Similar Profiles
Anna MoanAnna Moan
General Maintenance Worker at Brendan T Byrne State ForestGeneral Maintenance Worker at Brendan T Byrne State Forest
Shawn ShermanShawn Sherman
Burnt Lemon Grill at Brendan TaylorBurnt Lemon Grill at Brendan Taylor
Sierra OgdenSierra Ogden
CNA at Brendan House - Logan Health Medical CenterCNA at Brendan House - Logan Health Medical Center
Mitch HarrisMitch Harris
General Sales Manager at Southern Cross AustereoGeneral Sales Manager at Southern Cross Austereo
Chloe DahlerChloe Dahler
Centre Manager at Mayfield Early Education AllenstownCentre Manager at Mayfield Early Education Allenstown