Motahar Hossain

Technology Lead – NFVi Telco Cloud and Packet Core

Telstra, Australia

• As an infrastructure specialist, I oversaw the entire process of upgrading, expanding, scaling, and resolving issues in Linux based OpenStack Private Cloud environments for our clients, particularly in the most demanding and intricate settings.
• Monitored performance and data availability, ensuring Operational SLAs were met, resulting in a 99% SLA compliance rate for 6 individual Openstack Based Telco Cloud Infrastructures.
• Efficiently responded to incidents and performed basic root cause analysis on potential issues within Linux based Openstack Cloud Platforms to identify opportunities to make improvements, resulting in a 25% reduction in recurring incidents.
• Proactively monitored and ensured adherence to ITIL-based incident management processes using iTAM and Jira, resulting in a 15% reduction in incident resolution time YoY.
• Implemented security dashboard using Splunk to detect anomalies and analyze logs/metrics from different linux based systems to identify risks before they become problems. Conduct regular audits of OpenStack to fix vulnerabilities that may lead to data loss or failure. resulting a 40% decrease in manual effort.
• Contributed to the regular review and modification of the Method of Procedure by implementing new upgrades, changes, fault ticket solutions, and remedies for Model CEE 9/ Openstack Pike Platforms using industry-standard CI/CD and automation toolkits such as Ansible and GitLab.
• · Led a team of engineers for delivering industry standard ITIL processes to ensure high-quality service delivery, resulting in a 95% compliance rate. to product and operations teams, as well as upskilling competencies to ensure knowledge is effectively shared and well-documented.
• Spearheaded the model NFVi Telco Cloud's & Packet Core automation initiatives for each quarter and successfully reduced manual efforts in health check procedures by implementing in-house or industry-standard tools (Ansible, Python, Shell & Splunk) which leads to a 30% decrease in fault tickets over six months.
• Developed and implemented a sophisticated automation tool for 3G & 4G voice & packet calls using Raspberry Pi with supported modem and utilizing Python and shell scripting. This tool efficiently reduced manual call testing efforts by 60%, leading to a 20% reduction in voice call-related trouble tickets.

Ericsson AB – Libya Branch, Tripoli, Libya

Worked as the integration lead for classic HLR Alignment & migration, STP implementation & MSC expansion and upgrade project for Almadar Aljadid Telecom, Libya.

Ericsson Morocco S.A.R.L. – Rabat, Morocco

Worked as the integration lead and preparing data transcript and integration activities for new 3G features Cutover & Migration support for newly implemented MSC in Pool in Maroc Telecom and Meditel Network.

L M Ericsson Bangladesh Limited, Dhaka, Bangladesh

AIS 3G Core Deployment project in Bangkok, Thailand

Telkomsel Blade Cluster Rollout project in Jakarta, Indonesia.

BeeLine Greenfield GSM Core Network, Hanoi, Vietnam

Grameen Phone Core Network Modernization Project, Dhaka, Bangladesh

· Creating Method of Procedure (MOP) for different MSS integration projects & Ensure integration and configuration time plans as committed.

· Lead end to end Core integration activities as a NISA (Network Integration Solution Architect) in different phases of core integration projects.

· Participate in Risk analysis, provide input to responsibility matrix and resource requirements & Create acceptance documents.

• Deployed and integrated Motorola Soft Switch - CDMA (MSS-C) and SONUS Media Gateways for PSTN operators in Bangladesh, and provided on-site and emergency support for CDMA and PSTN operators in the core network.