Moumita Dhar

NSW DPI – Biosecurity & Food Safety (BFS)

• Led workshops with regulatory teams to capture requirements, pain points, and opportunities across the licensing and compliance lifecycle.
• Produced a current-state blueprint of regulatory processes, highlighting inefficiencies, manual interventions, and system gaps.
• Evaluated Salesforce Public Sector Solution, Field Service, OmniStudio, and Experience Cloud for regulatory fit, and partnered with architects to define future-state recommendations.
• Gathered and prioritised product requirements, created user stories and acceptance criteria, and maintained stakeholder alignment through regular communication.

Questacon Business Systems Uplift - Department of Industry Science and Resources

• Delivered digital transformation of business systems to streamline operations across retail, ticketing, memberships, outreach tours, and customer engagement.
• Introduced Veevart for museum operations, implemented Salesforce Marketing Cloud for communications, and rolled out Salesforce Experience Cloud, integrated with Salesforce CRM.
• Facilitated Agile ceremonies, including sprint planning and retrospectives, and managed the product backlog to prioritize requirements.
• Oversaw project timelines and led planning sessions to ensure the delivery of key milestones.

Endeavour Unified Commerce

• Supported the Unified Commerce Program, replacing the legacy eCommerce system with Salesforce Commerce Cloud.
• Designed and implemented integrations using MuleSoft and Informatica IICS across domains, including Products, Customers, Orders, and Inventory.
• Performed data mapping, capacity planning, and effort estimation to ensure robust, efficient integration design.
• Oversaw project timelines and led planning sessions to ensure timely release of integration deliverables.

Court Services Victoria – Bendigo Law Court Project

• Contributed to the new courthouse program, with a focus on enhancing the digital visitor experience.
• Delivered a wayfinding solution with kiosks, multimedia screens, and web platform, supported by Google Analytics to track solution effectiveness.
• Partnered with UX designers to build wireframes and prototypes, incorporating feedback through iterative design cycles.
• Facilitated demos with stakeholders, and coordinated dependencies to keep delivery on track.

Westpac New Zealand – Credit Submission Solution

• Contributed to the delivery of a credit submission solution on MS Dynamics 365 to comply with the BS11 banking policy mandated by the Reserve Bank of New Zealand.
• Collaborated with business stakeholders to capture compliance requirements, including continuity and isolation measures.
• Documented requirements and design decisions for compliance governance, and audit readiness.

• Contributed to the development of the Fineos software platform for life, accident, and health insurers, supporting global clients in their digital transformation journeys.
• Worked on the Fineos AdminSuite and related components, developing RESTful APIs, scalable builds with Gradle, and managing CI/CD pipelines on Jenkins and Docker.
• Collaborated with cross-functional teams to translate business requirements into technical solutions and ensure alignment with delivery goals.
• Participated in Agile ceremonies, created and refined user stories, supported estimation sessions, and showcased product features to stakeholders.

• Delivered enhancements for Cisco’s subscription billing platform (Webex), supporting enterprise customers with account, order, and subscription management.
• Designed and developed applications using Java, Spring, SOAP/REST Web Services, and WebLogic Portal, ensuring performance, scalability, and security.
• Provided technical leadership to a team of developers, assigning tasks, reviewing code, and ensuring adherence to quality standards.
• Coordinated delivery across cross-functional teams, managed build pipelines, and resolved issues impacting timelines and scope.

• Implemented and supported Oracle Fusion Applications (ERP, HCM, CRM) during early adoption phases for enterprise clients.
• Configured environments, performed provisioning, and applied WebLogic patches to ensure stability and performance.
• Collaborated with QA teams to resolve defects and supported test cycles for system readiness.

• Supported BP’s Global Internet Platform hosting 200+ high-traffic websites across markets.
• Enhanced scalability and availability through Akamai CDN configuration and system upgrades.
• Managed incident, change, and release processes, ensuring smooth operations and minimal downtime.