Summary
Overview
Work History
Education
Skills
Timeline
Generic

MOUNIK VIMJAM

Merrylands,NSW

Summary

Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards. Hardworking, disciplined and reliable with demonstrated record of success. Resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

3
3
years of professional experience

Work History

Customer Service Coordinator

Australia Post
02.2021 - Current
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Education

Masters of Information Technology - Information Technology

Victoria Institute of Technology
Sydney, NSW
01.2021

Bachelors of Commerce : Computer Science - Commerce

Alagappa University
Karaikudi, Tamil Nadu
06.2017

Skills

  • Conflict Management
  • Decision Making
  • Administrative Support
  • Complaint Handling
  • Customer Service

Timeline

Customer Service Coordinator

Australia Post
02.2021 - Current

Masters of Information Technology - Information Technology

Victoria Institute of Technology

Bachelors of Commerce : Computer Science - Commerce

Alagappa University

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MOUNIK VIMJAM