Mounika Nune
Glendenning
Summary
A well-presented, intelligent and highly focused individual who is keen on a career. Possessing a record of delivering great service, achieving targets and contributing to the overall performance of the team. Someone who can work alone or as part of a group, and who readily understands the importance of valuable customer service. Experienced in greeting people at the welcome desk, serving over a counter or discussing in detail a client’s needs over the telephone.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Peters Of Kensington
09.2021 - 06.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Processed customer service orders promptly to increase customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
Pick Packer
HYDRO PRODUCE - Silverwater
12.2020 - 08.2021
- Picking the product and carefully checked orders for proper item and quantity
- Repackage, including ticketing and bagging, merchandise if necessary
- Responsible for maintaining packaging quality and integrity for all products and labelling
- Put together shipments, according to the paperwork
- Performed inventory counts on schedule.
Administration Assistant
Adriti pvt.ltd-Glendenning
09.2017 - 10.2020
- Handled & directed all incoming client telephone calls
- Actively maintained product knowledge in order to answer basic support request
- Problem solved & handled many task on multiple projects simultaneously.
Data Entry Operator
Randstad Recruitment Agency Moore bank
05.2017 - 07.2017
- Confidentially handled AEC data maintaining speed and accuracy
- The completion of data capture tasks within a determined time frame and to the highest degree of quality and efficiency
- Input high volume data into system and Data Validation
- Working in a team environment to deliver client needs
- Ensure adherence to relevant quality control policies and procedures
- Data validation – check all fields are correct and understood
- Completed task with high level of accuracy.
Warehoues Pickpacker
Perfection Fresh
09.2016 - 02.2017
- Scanned products and ensured proper price scanning
- Balanced daily cash register receipts and provided quality customer service
- Answered customer’s questions and provided information on procedures
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change
- Offered customers carry-out service at the completion of transactions
- Stocked shelves, placed daily product orders, and created sale displays.
RETAIL STORE CASHIER & SERVICE DESK SPECIALIST
Reject shop - Parramatta
09.2015 - 03.2016
- Provided phone support from steady incoming calls at service desk
- Provided excellent, quality customer service
- Gave full attention to customers by greeting them in a friendly manner
- Solved customer problems
- Took initiative to help customers who needed help locating merchandise
- Resolve customer complaints if required
- Worked daily with petty cash and with more than $15k
- Calculate money in cash drawers at the beginning and the end of shifts for accuracy of transactions and petty cash.
Education
Bachelor of Electronic Engineering -
Jawaharlal Nehru University, India
01.2012
Skills
- Sales
- Retail
- Personal
- Up selling
- Office Administration
- Attention to detail
- Customer interaction
- Conflict Resolution
- Communication Skills
- Query resolution
- Smart Appearance
- Problem Solving
- Selling Techniques
- Analytical Mind
- High levels of integrity
- Relationship Building
- Good listener
- Microsoft Office: Word
- Advance Excel
- PowerPoint
- Outlook
- Access
References
Available on request
Timeline
Customer Service Representative
Peters Of Kensington
09.2021 - 06.2023
Pick Packer
HYDRO PRODUCE - Silverwater
12.2020 - 08.2021
Administration Assistant
Adriti pvt.ltd-Glendenning
09.2017 - 10.2020
Data Entry Operator
Randstad Recruitment Agency Moore bank
05.2017 - 07.2017
Warehoues Pickpacker
Perfection Fresh
09.2016 - 02.2017
RETAIL STORE CASHIER & SERVICE DESK SPECIALIST
Reject shop - Parramatta
09.2015 - 03.2016
Bachelor of Electronic Engineering -
Jawaharlal Nehru University, India
Similar Profiles
Alexander PistevosAlexander Pistevos
Online Picker and Dispatch at Peters Of KensingtonOnline Picker and Dispatch at Peters Of Kensington
Sai Malla Reddy KethiriSai Malla Reddy Kethiri
Cloud Practioner at Peters Of KensingtonCloud Practioner at Peters Of Kensington
MELVIN PETERSMELVIN PETERS
Logistics Coordinator/Warehouse Worker at Peters & Peters Logistic LLCLogistics Coordinator/Warehouse Worker at Peters & Peters Logistic LLC
Rebin DaraRebin Dara
Project Coordinator at My Energy GroupProject Coordinator at My Energy Group
Madeleine AlforqueMadeleine Alforque
Customer Solutions Advisor at Vodafone George StCustomer Solutions Advisor at Vodafone George St