Overview
Work History
Timeline

Mounika Podila

Senior Process Executive
Tullamarine,VIC

Overview

3
3
years of professional experience

Work History

Senior Process Executive -Voice

Cognizant Technologies
Remote ( Work From Home )
11.2023 - 07.2024
  • Provide training and support to employees on new and improved processes
  • Conduct regular process audits to ensure compliance and identify opportunities for enhancement
  • Continuously analyze data to identify trends and areas for further optimization
  • Worked to diligently resolve booking and scheduling issues
  • Preparing reports of Schedule Change Insights using MS Word, Power Point, Excel
  • Maintain and update accurate Passenger record
  • Multi-tasking and ready to adapt to new situations and challenges or role reversal
  • Responsible to check all queues of a schedule change and clear queues
  • Providing support via phone and email
  • Collaborate effectively in a team environment to meet individual and team goals.

Process Executive -Voice

Cognizant Technologies
Remote ( Work From Home )
11.2021 - 11.2023
  • Handle misconnections and get the flights confirmed by the Airlines
  • Working on schedule change reservations and PETC
  • Multi-tasking and ready to adapt to new situations and challenges or role reversal
  • Effective communication with clients to provide valued services
  • Comfortable navigating computer system and various software to manage passenger interaction and maintain records
  • Handling incoming calls and respond to emails in a fast-paced environment
  • Manage time and organize workload to meet performance expectations
  • Responsible to all customer queries
  • Maintaining and building strong relationships with a range of customers
  • Managing phone and approving svan online.

Timeline

Senior Process Executive -Voice - Cognizant Technologies
11.2023 - 07.2024
Process Executive -Voice - Cognizant Technologies
11.2021 - 11.2023

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Mounika PodilaSenior Process Executive