Mounika Podila
Senior Process Executive
Tullamarine,VIC
Overview
3
3
years of professional experience
Work History
Senior Process Executive -Voice
Cognizant Technologies
Remote ( Work From Home )
11.2023 - 07.2024
- Provide training and support to employees on new and improved processes
- Conduct regular process audits to ensure compliance and identify opportunities for enhancement
- Continuously analyze data to identify trends and areas for further optimization
- Worked to diligently resolve booking and scheduling issues
- Preparing reports of Schedule Change Insights using MS Word, Power Point, Excel
- Maintain and update accurate Passenger record
- Multi-tasking and ready to adapt to new situations and challenges or role reversal
- Responsible to check all queues of a schedule change and clear queues
- Providing support via phone and email
- Collaborate effectively in a team environment to meet individual and team goals.
Process Executive -Voice
Cognizant Technologies
Remote ( Work From Home )
11.2021 - 11.2023
- Handle misconnections and get the flights confirmed by the Airlines
- Working on schedule change reservations and PETC
- Multi-tasking and ready to adapt to new situations and challenges or role reversal
- Effective communication with clients to provide valued services
- Comfortable navigating computer system and various software to manage passenger interaction and maintain records
- Handling incoming calls and respond to emails in a fast-paced environment
- Manage time and organize workload to meet performance expectations
- Responsible to all customer queries
- Maintaining and building strong relationships with a range of customers
- Managing phone and approving svan online.
Timeline
Senior Process Executive -Voice - Cognizant Technologies
11.2023 - 07.2024
Process Executive -Voice - Cognizant Technologies
11.2021 - 11.2023