Summary
Overview
Work History
Education
Skills
References
Work Rights
Timeline
Generic

Mounika Thota

Melbourne,VIC

Summary

Dynamic and customer-focused Client Relations Officer with experience in managing and nurturing client relationships. Proven track record in delivering exceptional service, resolving client issues, and ensuring high levels of satisfaction. Skilled in coordinating communication between clients and internal teams, handling inquiries, and implementing solutions to meet client needs. Adept at maintaining client databases, analyzing feedback, and identifying opportunities for service improvement. Strong communication, problem-solving, and organizational skills with a commitment to building long-lasting client partnerships.

Overview

4
4
years of professional experience

Work History

Administrator

Everest Institute of technology
02.2022 - Current
  • Supported administrative staff and academic departments with daily operations and tasks.
  • Managed front desk operations, including greeting visitors, answering inquiries, and directing phone calls.
  • Assisted in the coordination of meetings, conferences, and events, including room reservations, catering arrangements, and agenda preparation.
  • Maintained and updated student records and databases, ensuring accuracy and confidentiality.
  • Prepared correspondence, reports, and presentations for faculty, staff, and students.
  • Managed office supplies inventory and procurement, optimizing cost efficiency.
  • Assisted in the preparation and distribution of newsletters, announcements, and promotional materials.
  • Handled confidential and sensitive information with discretion and professionalism.
  • Using the aXcelerate tool to maintain the students' learning progress and attendance.

Data Analyst Intern (Virtual)

Australian engineering college
08.2021 - 10.2021
  • Conducted exploratory data analysis on sample datasets.
  • Prepared weekly reports using Excel and Power BI.
  • Gained exposure to data storytelling and business communication.

Education

Master of Information technology -

CSU university
01.2021

Bachelor of Information Technology -

NRIIT
AP
01.2018

Skills

  • Python
  • NumPy
  • Data analysis
  • Pandas
  • R
  • SQL
  • Joins
  • Power BI
  • Tableau
  • Excel Charts
  • Microsoft Excel
  • Google Sheets
  • Data Cleaning
  • Statistical Analysis

References

Available upon request.

Work Rights

Full work rights - No restriction

Timeline

Administrator

Everest Institute of technology
02.2022 - Current

Data Analyst Intern (Virtual)

Australian engineering college
08.2021 - 10.2021

Master of Information technology -

CSU university

Bachelor of Information Technology -

NRIIT

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Mounika Thota