Mounika Velaga
Guildford, NSW
Summary
Dynamic professional with a strong background in customer service at Peter's of Kensington, adept at resolving conflicts and enhancing customer loyalty. Proven software engineering skills from HCL Technologies, utilizing critical thinking to analyze technical solutions. Recognized for exceptional active listening and data entry abilities, consistently delivering satisfactory outcomes.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Peter's of Kensington
04.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated things efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Software Engineer
HCL Technologies
07.2016 - 08.2017
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
Education
MASTER OF COMPUTER NETWORKING - Computer And Information Systems
Charles Sturt University
11-2020
BACHELOR OF ELECTRONICS AND COMMUNICATION ENGINEER - ECE
VIGNAN'S UNIVERSITY
INDIA06-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Professional Working
Hindi
Limited Working
Telugu
Native or Bilingual
Timeline
Customer Service Representative
Peter's of Kensington
04.2021 - 08.2022
Software Engineer
HCL Technologies
07.2016 - 08.2017
MASTER OF COMPUTER NETWORKING - Computer And Information Systems
Charles Sturt University
BACHELOR OF ELECTRONICS AND COMMUNICATION ENGINEER - ECE
VIGNAN'S UNIVERSITY
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