Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MOUNIKA Y

Glenwood,NSW

Summary

Dedicated and experienced HR practitioner with a passion for supporting organizational success through strategic HR initiatives and employee engagement. Seeking a challenging role as an HR Practitioner where I can leverage expertise in HR management, talent acquisition, and employee relations to contribute to the growth and development of both employees and the organization. Eager to utilize strong interpersonal skills and commitment to excellence to drive positive change and enhance the overall employee experience

Overview

13
13
years of professional experience
1
1
Certification

Work History

Employee Services Lead

Achieve Australia
06.2023 - Current
  • Lead and manage a team of HR professionals responsible for delivering various HR services, including employee inquiries, benefits administration, payroll, onboarding, and offboarding.
  • Establish and maintain efficient processes and workflows for HR service delivery, ensuring timely and accurate support for employees.

  • Serve as primary point of contact for complex or escalated employee inquiries, providing expert guidance and resolution.
  • Lead HR audits, identify areas for improvement, and implement corrective actions to enhance HR processes and practices, driving continuous improvement.
  • Collaborate with cross-functional teams on HR projects and initiatives, including policy development, employee engagement programs, and process improvements, fostering a collaborative and supportive work environment.
  • Leverage HR technology platforms to automate and streamline HR processes, increasing efficiency and effectiveness.
  • Facilitate change management initiatives to support organizational growth and development.
  • Conduct regular surveys, assessments, and analysis to measure employee satisfaction and identify areas for improvement, driving initiatives to enhance employee experiences.
  • Provide training and guidance to HR team members and employees, fostering professional growth and development.
  • Collaborate with external vendors and service providers to deliver high-quality HR services and support.
  • Develop and support the complete cycle of performance management, ensuring alignment with organizational goals and objectives.
  • Collaborate with HR business partners, managers, and senior leaders to align HR services with organizational goals and priorities.
  • Stay informed of industry trends and best practices in employee experience and HR management to continuously enhance practices and programs, driving innovation and excellence.

Employee Services Coordinator

Achieve Australia
06.2022 - 05.2023
  • Coordinate the onboarding process for new hires and transfers, ensuring a smooth transition and exceptional experience for employees.
  • Manage and maintain the HRIS system (ELMO), including setup, , and ongoing maintenance to ensure accurate employee records and streamline processes.
  • Serve as the primary point of contact for employees regarding HR-related inquiries, providing timely and accurate information and support.
  • Process employee changes, such as promotions, transfers, and terminations, and update relevant records accordingly.
    Plan and facilitate training sessions and workshops to support employee development and enhance organizational capabilities.
  • Assist in the administration of performance appraisal processes, identifying training needs, and supporting employee growth and development initiatives.
  • Ensure compliance with employment laws and regulations by staying informed of changes and updates and implementing necessary measures.

Shared Services HR Specialist

SSI
05.2021 - 05.2022
  • Provided tier level advice to employees on all HR policies and procedures
  • Provided advice and support to managers on compliance tasks
  • Updated SSI group policies and procedures
  • Managed change of Employment term and condition process
  • Advised and supported managers on change of terms & conditions cycle
  • Ensured data maintenance is adhered to address risk management
  • Managed core HCM system
  • Acted as a point of contact for Stakeholders concerns
  • Handled administrative activities
  • Provided monthly executive dashboard reports
  • Assisted in auditing of data in the HCM systems
  • Participated in new initiatives of testing and launching of new systems.

HR Specialist

Various Not For Profit Organisations
10.2018 - 04.2021
  • Manage and maintain employee records, including personnel files, HR databases, and other HR-related documentation, ensuring accuracy and compliance with company policies and regulations.
  • Coordinate recruitment processes, including job postings, resume screening, scheduling interviews, and conducting background checks, to support hiring needs of organization.
  • Assist in onboarding process for new hires by preparing new hire paperwork, conducting orientations, and facilitating training sessions, ensuring a smooth transition for new employees.
  • Process employee changes, such as promotions, transfers, and terminations, and update relevant records accordingly, ensuring data integrity and confidentiality.
  • Provide administrative support to the HR department, including preparing reports, and responding to inquiries from employees and management.
  • Assist in benefits administration tasks, such as enrollment, changes, and inquiries, to support employee benefits programs and ensure employee satisfaction..

Resource Manager

Tata Consultancy Services
12.2014 - 09.2017
  • Coordinated end to end recruitment activities including job posting and candidate screening and validation of references.
  • Updated recruiting database and verified accuracy regularly & thoroughly.
  • Worked closely with Human Resources and Learning & Development and third-party vendors in the process of recruiting
  • Coordinated training activities and organized logistics and resources.
  • Partnered with HR on reward and recognition program
  • Managed individual project resource plans closely with project directors and their leadership teams, and communicated regularly on progress and performance to ensure effective utilization and mobilization of resources and maximizing business outcomes
  • Monitored and evaluated resource plans to ensure they met client needs
  • Carried out regular re-forecasts and reported on actual performance against plan ensuring accuracy was within agreed tolerance and learning from past experience is gathered and documented
  • Worked to enhance profitability, ensured more timely recruitment, and efficient navigation of company procedures and policies

IT Roles

Tata Consultancy Services
07.2011 - 11.2015
  • Manage IT service requests and incidents through the ticketing system, ensuring timely resolution and escalation as needed to meet service level agreements (SLAs).
  • Provide technical support to end-users, troubleshooting server issues, resolving technical problems, and providing guidance and assistance.
  • Administer user accounts, permissions, and access rights in various systems, ensuring security and compliance with company policies and procedures.
  • Conduct regular server maintenance tasks, such as updates, patches, and backups, to minimize downtime and maintain system integrity.
  • Assist in the implementation of projects, such as server upgrades, migrations, and deployments, providing technical expertise and support.
  • Monitor server and networks for performance and security issues, proactively identifying and addressing potential risks and vulnerabilities.
  • Stay informed of industry trends and best practices in IT service administration, continuously enhancing skills and knowledge to improve service quality and efficiency.

Education

A Pathway Certified Practioner Program -

AHRI
06.2020

MBA, Human Resources Management -

Bharathiyar University
01.2015

Bachelors of Technology (B. Tech) -

Jawaharlal Nehru University
01.2011

Skills

  • HR Service Delivery
  • Proficiency in HRIS systems
  • Compliance management
  • Attention to details
  • Process Improvement
  • Can work independently and collaboratively
  • Problem solving skills
  • Analytical skills
  • Adaptability
  • HR Technology Implementation

Certification

A Pathway Certificate Program with AHRI

Timeline

Employee Services Lead

Achieve Australia
06.2023 - Current

Employee Services Coordinator

Achieve Australia
06.2022 - 05.2023

Shared Services HR Specialist

SSI
05.2021 - 05.2022

HR Specialist

Various Not For Profit Organisations
10.2018 - 04.2021

Resource Manager

Tata Consultancy Services
12.2014 - 09.2017

IT Roles

Tata Consultancy Services
07.2011 - 11.2015

A Pathway Certified Practioner Program -

AHRI

MBA, Human Resources Management -

Bharathiyar University

Bachelors of Technology (B. Tech) -

Jawaharlal Nehru University

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MOUNIKA Y