MOUNISHA PALANISIKKU
Whalan, NSW,NSW
Summary
Personable and organized individual with strong interpersonal and customer service skills, well-suited for banking roles. Possesses foundational knowledge of financial transactions and account management, combined with proficiency in handling customer inquiries and maintaining records. Dedicated to delivering excellent service and supporting efficient banking operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Banking Assistant
Srinithi Bankers
Bodinayakkanur, India
06.2019 - 03.2021
- Customer Service - Helping the customers with creating savings and loan accounts.
- Managed customer service inquiries, pinpointed and implemented proper path to resolution.
- Assisted customers with various online banking inquiries ensuring seamless user experience.
Intern
Spices Board
Bodinayakkanur, India
03.2018 - 07.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Interacting with the auctioneer and cardamom planters.
- Analyzing the cardamom price and auctioned quantity.
- Predicted the cardamom price by using trend analysis from predicting the data from July 2018 to June 2019 with the data from June 2016 to June 2018 by price, production, and export (extra bold variety).
Intern
TVS Srichakra
Madurai, India
11.2017 - 12.2017
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Supported customer service improvements with detailed feedback analysis.
Education
Master of Business Administration -
KCT BUSINESS SCHOOL
Coimbatore, Tamil Nadu03.2019
Bachelor of Engineering / Bachelor of Technology - Electronics and Communication Engineering
Sri Shakthi Institute of Engineering and Technology
Coimbatore, Tamil Nadu04.2017
Skills
- Data analysis
- Market segmentation
- Competitive analysis
- Survey design and execution
- Market trend analysis
Certification
Digital Analytics, Google, 2018
Languages
English
Tamil
Kannada
Awards
- Best Sales Promotion, Angadi-2018 intercollegiate Trade Fair, KCT Business School
- Entrepreneurial Icon, Angadi-2018 intercollegiate Trade Fair, KCT Business School
- Money Magnet, Angadi-2018 intercollegiate Trade Fair, KCT Business School
- Mahatma Gandhi Scholarship, Consecutively for two years
Projects
A Study on Inflation of selected dairy foods in India, 11/01/17 - 11/30/17, Statistical Tools used for analysis (using MS Excel), Inferential Statistics, Test of Hypotheses (Z test, T-test, Correlation, ANOVA for the collected Datasets), Forecasting, Simple moving average Growing agribusiness MSME's in west zone of Tamil Nadu, 11/01/18 - 12/31/18
Disclaimer
I, MOUNISHA PALANISIKKU, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Personal Information
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Banking Assistant
Srinithi Bankers
06.2019 - 03.2021
Intern
Spices Board
03.2018 - 07.2018
Intern
TVS Srichakra
11.2017 - 12.2017
Bachelor of Engineering / Bachelor of Technology - Electronics and Communication Engineering
Sri Shakthi Institute of Engineering and Technology
Master of Business Administration -
KCT BUSINESS SCHOOL