Moussa Chatila

• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Increased customer service ratings through personable service.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Prepared daily, weekly, and monthly hotel audit reports for review.
• Supervised team of 7 front desk agents and helped to resolve issues arising during shifts.
• Offered appropriate reservation options based on expected attendees when coordinating events.
• Provided exceptional service and assistance to guests upon check-in.
• Developed and implemented strategies to optimize operational efficiency and maximize profits.
• Trained new employees, demonstrating best methods for serving clients and guests.
• Monitored and evaluated performance of personnel to confirm compliance with standards.
• Analyzed and evaluated business data to identify opportunities for improvement.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
• Evaluated and promptly resolved lodging facility operational issues.
• Oversaw day-to-day operations of 91-room hotel with staff of 15 employees.
• Fostered safe lodging environment with reliable and effective security services.
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
• Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.

• Collaborated with team members to handle guest requirements from check-in through check-out.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Answered hotel phones with professionalism and directed calls appropriately.
• Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
• Maintained high level knowledge of all hotel services offered to answer guest questions.
• Processed guest check-ins and check-outs following procedures for fast turnover.
• Assisted guests with luggage and provided directions to rooms to enhance customer service.
• Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Facilitated and coordinated transportation services for guests.
• Handled customer complaints to satisfy and retain guests.
• Upheld hotel policies and procedures by providing high level of customer service.
• Scheduled and confirmed restaurant reservations for guests.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.

This is a gig I do every now and then, sometimes regularly over a long period of time, and sometimes periodically every now and then.

I have worked with multiple labour hire companies as a construction worker, I have worked at multiple locations such as palm beach, with dragon labour hire, zetland, with buildability group.

Bondi, with buildability group.

Castle hill metro, with Labour Solutions.

Sydney CBD with buildablity labour group.

• Operated power equipment to move materials and promote job efficiency.
• Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
• Worked independently in fast-paced environment while meeting productivity and quality expectations.
• Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
• Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
• Followed blueprints and diagrams to complete projects according to specifications.
• Conducted daily site inspections to identify potential safety hazards.
• Dug trenches and set up forms to specified requirements for concrete pours.
• Observed safety regulations on job sites to minimize accidents.
• Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
• Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
• Assembled and disassembled scaffolding and ladders to guarantee safety of workers while performing tasks at heights.
• Assisted in constructing roads, bridges and other infrastructure projects to respond to economic, fiscal and environmental changes.

• Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
• Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
• Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
• Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
• Created nightly shift task lists to assign duties to each employee.
• Processed customer orders quickly and accurately to meet dispatch targets.
• Assessed and adjusted staffing levels to meet operational demands.
• Supervised security personnel in upholding staff, customer and building safety.
• Built constructive working relationships to aid staff loyalty, motivation and productivity.

• Repaired and replaced pumps, valves and motors.
• Rewired and replaced faulty electrical components in equipment.
• Performed preventive maintenance and repairs on various types of equipment.
• Wrote and revised maintenance procedures.
• Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
• Followed instructions from supervisor regarding daily job tasks and duties.
• Detected and repaired machinery faults using electrical and manual testing methods.
• Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.

• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Communicated closely with servers to fully understand special orders for customers.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.