Maia Pawlak
Bell Post Hill
Summary
Upholding legislative requirements and standards.
Fostering strong partnerships with the communities we serve, stakeholders, Health Care providers as well as team members.
Promoting a culture of continuous improvement, accountability, respect and empathy throughout the organization to improve quality and outcomes for the older population.
Strong focus on setting strategic priorities based on current trends and anticipated trends to ensure long-term success.
Focus on organisational accountability in the delivery of quality care for the aging population with use of governance frameworks and monitoring of clinical indicators and performance.
Results-driven management professional with extensive experience overseeing home operations, fostering efficient team collaboration, and maintaining high standards. Known for reliability and adaptability in dynamic environments. Key skills include budget oversight, staff management, and problem-solving.
Overview
7
7
years of professional experience
Work History
Home Manager
Cordelia Grove & Elouera
01.2023 - Current
- Ensure Clinical Compliance is maintained within the home in collaboration with clinical staff, residents and their families reflective of resident choice and control.
- Ensuring all key areas of the home such as maintenance, clinical, lifestyle as well as hospitality services maintain a high standard.
- Ensuring budgets are adhered to and met with an understanding of Operational expenditure and revenue, providing key team members the resources and knowledge required to remain compliant, enhance service delivery as well as utilizing resources optimally.
- Responding and actioning of Feedback to improve quality of service provided and make changes and improvements to increase resident satisfaction and outcomes
- Building team culture, openness and inclusivity through conversation and acknowledgement of diversity within the home and the communities they serve
- Responsible for the oversight and viability of a $16 mil portfolio across 2 sites as well as CAPEX
- Leading the team through a restructure and ensuring all are supported through the transition seamlessly
- Leading the team through a change in Strengthened Aged Care Quality Standards and changing the homes approach to align with these new standards.
- Workforce development in a regional setting with implementation of training programs, career pathways and the importance of continuous learning
- Proactively building and maintaining connections and relationships with other Health Care providers to support the elderly community
Clinical Care Coordinator
Calvary Cordelia Grove
02.2021 - 01.2023
- Conducted regular audits of clinical processes, identifying areas for improvement and driving continuous quality improvements across the organization.
- Assisted in the development of protocols for complex case management, leading to improved outcomes for high-risk patient populations.
- Improved efficiency in case management tasks through the implementation of evidence-based best practices and standardized procedures.
- Supported organizational performance improvement initiatives by participating in data analysis, root cause identification, and action plan development efforts.
- Built strong relationships with patients and families for optimized care satisfaction.
- Supervised and managed daily activities of clinical team consisting of 5 GP's attending the home throughout the week, 3 nurses, and 25 support staff.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established and maintained effective communication with team members and GP's to promote high quality patient care.
Registered Nurse
Calvary Cordelia Grove
01.2019 - 02.2021
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
Education
Bachelor of Nursing -
Deakin University
Waterfront Campus01.2019
Skills
- Established research and analytical skills to inform decision making and problem-solving to ensure effectiveness and evaluation of organisational practices
- Proven auditing and gap analysis skills to meet quality operational requirements
- Established understanding of geriatric care needs and process in managing complex care needs
- Developed basic nursing skills, concepts and clinical assessment
- Refined ability to synthesise complex data, develop reports and communicate to stakeholders
- Digital literacy, including proficient knowledge/skills of LeeCare and Microsoft Office applications: Word, Excel and Powerpoint
Affiliations
- AHPRA Membership Number: NMW0002319850
- ANMF Member Number: 464389
Languages
Polish
Further Education & Achievements
- Calvary Emerging Leaders Program - Competed 12 short courses through AIM in Leadership, Management and Business
- CCC Mentoring and Orientation role at 2 Calvary Sites
- Successful accreditation with no unmets post evacuation due to natural disaster
- Improving the homes financial viability from a $500k deficit to a break even within the first 8 months in the role by addressing minor areas for improvement resulting in significant financial gains for the business
- PEARS Model of Care implementation within the home with resident driven changes to improve quality care and outcomes
Timeline
Home Manager
Cordelia Grove & Elouera
01.2023 - Current
Clinical Care Coordinator
Calvary Cordelia Grove
02.2021 - 01.2023
Registered Nurse
Calvary Cordelia Grove
01.2019 - 02.2021
Bachelor of Nursing -
Deakin University
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