Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Mehreen Qadri

Caroline Springs

Summary

Results-driven Internship Consultant with expertise in guiding students to secure impactful internship placements across various industries. Proficient in career counseling, resume enhancement, and interview preparation, ensuring alignment with student goals. Demonstrated success in matching students with suitable opportunities through a personalized and ethical approach. Collaborated with the Australian Computer Society (ACS) on quality assurance processes, including the identification and interviewing of potentially fraudulent candidates.

Overview

11
11
years of professional experience

Work History

Internship Consultant

Education Center of Australia
08.2023 - Current
  • Guided students in securing suitable internships by aligning academic backgrounds with career aspirations.
  • Collaborated with companies to ensure internship placements and foster long-term professional partnerships.
  • Supported students with resume development, interview preparation, and career counselling to enhance internship readiness.
  • Engaged with Australian Computer Society (ACS) on quality assurance processes for student applications.
  • Conducted verification interviews to evaluate authenticity and adherence to ACS standards.
  • Contributed to maintaining integrity of internship placements through thorough student assessments and reporting.

Complex Customer Service Specialist

Telstra
11.2022 - 05.2023
  • Identifying customer's needs regarding NBN, Internet, Mobile, Landline with empathy and customer service at the forefront of every inbound call.
  • Assisting in troubleshooting, diagnosing and resolving NBN and system issues.
  • Performing tests in various software to resolve the NBN and system issues.
  • Understanding the customer issues and updating documentation in system to raise the tickets and to close the case in a proper time frame.

Customer Service Specialist

Department of Jobs, Precincts and Regions.(Probe group)
08.2020 - 09.2021
  • Provided support to team members by helping them understand the different support packages by Victorian govt during COVID19.
  • Resolved Customer problems and complaints by clarifying the issue explaining the best solution, and following up with cases.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

Service Desk Analyst

IBM INDIA
08.2014 - 03.2017
  • Troubleshoot and resolved hardware and software issues for desktops, laptops, printers, and mobile devices.
  • Responded to inbound calls and emails to provide technical support to end-users.
  • Managed incidents and service requests within ITIL framework and maintained accurate records in the ticketing system.
  • Escalated critical incidents and problems to the appropriate teams for further investigation and resolution.
  • Coordinated with other IT teams to implement changes and updates to hardware, software, and systems.
  • Documented all customer interactions in the ticketing system and maintained accurate records.
  • Provided technical support to customers via phone, email, and chat.
  • Excellent verbal, written and listening communication skills with proven ability to communicate technical concepts in a non-technical way and easily understood manner.

Education

BACHELORS OF TECHNOLOGY - COMPUTER SCIENCE

BACHELORS OF TECHNOLOGY IN COMPUTER SCIENCE
09.2014

Skills

  • C and C programming
  • ServiceNow expertise
  • AnyDesk proficiency
  • Jira project management
  • Networking fundamentals
  • ISO/OSI model knowledge
  • Network protocols understanding
  • Network connectivity
  • TCP/IP knowledge
  • IP addressing skills
  • Cisco routers and switches introduction
  • Team leadership
  • Attention to detail
  • Problem-solving abilities

Accomplishments

  • Authored and Published IEEE paper on the Secure Deletion process using Circuit Cipher-text policy in Cloud Computing in World Journal (WJERT), 01/01/14

Languages

English
Full Professional
kashmiri
Native or Bilingual

Timeline

Internship Consultant

Education Center of Australia
08.2023 - Current

Complex Customer Service Specialist

Telstra
11.2022 - 05.2023

Customer Service Specialist

Department of Jobs, Precincts and Regions.(Probe group)
08.2020 - 09.2021

Service Desk Analyst

IBM INDIA
08.2014 - 03.2017

BACHELORS OF TECHNOLOGY - COMPUTER SCIENCE

BACHELORS OF TECHNOLOGY IN COMPUTER SCIENCE

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