Mridul George

Mridul Andrew George is a seasoned Digital Workspace Operations Manager with over sixteen years of robust experience in IT infrastructure, service management, and project management. He has a proven track record of driving operational excellence, implementing strategic IT solutions, and leading high-performing teams to deliver exceptional service within the digital workspace domain.

• VMware Certified Professional 5.1
• ITIL v3 Foundation and ITIL v4 Managing Professional
• Microsoft Certified Solutions Expert (MCSE) 2013

• Strategic IT Leadership: Developed and executed IT strategies that enhanced enterprise solutions, streamlined service management, and bolstered IT support and delivery, resulting in improved organizational efficiency.
• Advanced End User Computing: Spearheaded support and implementation of cutting-edge workplace services, particularly in Microsoft O365 and cloud operations, elevating the user experience across the organization.
• Application Lifecycle Management: Masterfully managed the entire lifecycle of critical applications from inception to retirement, ensuring seamless operation and alignment with business goals.
• Operational Excellence: Demonstrated exceptional ability in handling complex day-to-day operations, customer service escalations, and compliance with legal and audit requirements.
• Talent Development and Management: Cultivated a dynamic team of over 25 IT professionals, fostering an environment of growth and achievement, while maintaining a strong focus on talent retention.
• Process Optimization: Implemented and documented IT processes that significantly improved operational efficiency and service delivery.
• Training and Empowerment: Created and facilitated targeted training programs and workshops, leveraging ITSM tools and methodologies to enhance team capabilities.
• System Security and Compliance: Conducted thorough system and security audits, including PCI audits, ensuring the integrity and protection of IT infrastructure.
• Project Management and Reporting: Oversaw major IT projects with precision, from updates to migrations, and provided insightful reports to senior management, ensuring transparency and accountability.
• IT Infrastructure Optimization: Continuously monitored and assessed IT system performance, recommending strategic enhancements to drive cost-effectiveness and productivity.