Mridul Gupta
Lalor,VIC
Summary
Customer service representative with exceptional abilities in analytical problem-solving, active listening, and written and oral communication. improves client experiences by using customer-focused behavior, being aware of what the consumer wants, and offering personalized solutions to foster loyalty. Candidate who is reliable and well-organized, adept at handling several tasks at once while maintaining a cheerful disposition. readiness to accept more duties in order to achieve group objectives.
Overview
5
5
years of professional experience
Work History
Crew Member
Australia Post
12.2019 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Provided excellent customer service by greeting customers and meeting quality expectations
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
Team Member
McDonald's Restaurant
12.2019 - 01.2022
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
- Contributed to team success by completing jobs quickly and accurately
- Developed strong cooperative relationships with co-workers and managers
- Worked different stations to provide optimal coverage and meet production goals.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Bachelor of Cybersecurity - Cybersecurity
Victoria University
Footscray, VIC06.2025
Diploma of Information Technology - Information Technology/Cybersecurity
Victoria University
Footscray, VIC11.2022
Skills
- Problem-Solving Skills
- Quality Assurance Controls
- Communication
- Time Management
- Critical Thinking
- Fast-paced Worker
- Attention to Detail
Hobbies and Interests
I enjoy studying in my free time, recently I started learning about eCommerce, copywriting, Real Estate, IT/Cybersecurity and Amazon FBA. I also built few websites to practise website building/designing skills. I also know about PC hardware and software. I read article on pc parts how they work and how they are more efficient. I also have been reading books as well like Rich Dad Poor Dad, 30 Properties by 30, How to Win Friends and Influence People etc.
References
Available on Request
Timeline
Crew Member
Australia Post
12.2019 - Current
Team Member
McDonald's Restaurant
12.2019 - 01.2022
Bachelor of Cybersecurity - Cybersecurity
Victoria University
Diploma of Information Technology - Information Technology/Cybersecurity
Victoria University
Similar Profiles
Hayley DraperHayley Draper
Supervisor at Australia Post/Byford Post OfficeSupervisor at Australia Post/Byford Post Office
Sahra Ghulam Sakhi BabaiSahra Ghulam Sakhi Babai
Parcel Sorter at Australia PostParcel Sorter at Australia Post
Darren WhiteDarren White
Postman /Loading Dock Worker at Australia PostPostman /Loading Dock Worker at Australia Post
Liep-Thi GrahamLiep-Thi Graham
Post Office Clerk at Australia PostPost Office Clerk at Australia Post
Zahra SarikhanifardZahra Sarikhanifard
IOS Developer at Jetstar AirwaysIOS Developer at Jetstar Airways