Mrinalini Negi

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

References:

Gary Coutts Team Leader

0429501066

• Implemented company policies and procedures, including health, safety and security. Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

• Provided primary customer support to internal and external customers in fast-paced environment.

• Completed continuing education and training programs for professional development.

• Assisted customers with questions and concerns. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

• Responsible for retaining customers that may be looking to leave by presenting personalized solutions based on customer current and future needs.

References:

Nicholas Bridges Team Leader

0414316493

• Handled monetary transactions for personnel quickly and efficiently (Eftpos)
• Increased sales by offering advice on purchases and promoting additional products.
• Cleaned and straightened work area.
• Issued receipts for purchases and gifts.
• Worked with customer service to resolve issues. Demonstrated exceptional organizational and multitasking abilities in processing large volumes of Business invoices.
• Displayed and restocked merchandise in appealing manner.
• Bagged, boxed or wrapped goods and product purchases.
• Produced highly accurate internal and external letters
• Procured office supplies and equipment to maintain optimum inventory availability.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Reference: Sammy Mohan (Business Owner)

0421159350

• Helping the customers with basic troubleshooting, password related issues, software and
  hardware related problems over a telephonic conversation
• Routing trouble tickets to IT departments over USA
• Participated in the brainstorming sessions with management to bring necessary change in
  operations
• Handling incident management
• Making decks and presentations with the manager
• Handling the schedule charts of my department
  Updating the employee database

Reference: Anshul Malviya (Team leader)

(+91) 7007416164