Mritunjay Kumar Gupta
Tarneit,VIC
Summary
ServiceNow Technology Consultant with 13 years of experience, including a successful tenure at Deloitte Australia. Expertise in custom application development and API integration, consistently delivering complex solutions on schedule. Strong skills in stakeholder engagement and technical documentation, enhancing IT service management processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Consultant
Deloitte Australia Pvt Ltd
Sydney, Australia
08.2021 - Current
- Possessed 13 years of IT experience, including 9 years as ServiceNow Developer, Administrator, Technical Architect.
- Facilitated workshops to gather requirements and align stakeholder expectations effectively.
- Developed and maintained custom applications in ServiceNow environment.
- Configured and customization of ServiceNow modules.
- Managed a team of 5 to 6 professionals to oversee development activities and production support.
- Delivered complex solutions and project deliverables within established timelines.
- Implemented data archiving and deletion processes according to company standards.
- Ensured continuous improvement of processes, standards, and tools for optimal efficiency.
- Developed technical documentation for software applications and user guides.
Technology Lead
Infosys
Sydney, Australia
12.2018 - 08.2021
- Configured and customized ServiceNow modules using client and server-side scripting.
- Conducted thorough code reviews to maintain quality standards.
- Designed and implemented catalog items with associated workflows.
- Created reports and published them on dashboards for visibility.
- Collaborated with ServiceNow administrators and developers to develop solutions and manage updates.
- Maintained and improved processes, standards, policies, and tools for efficiency.
- Managed integrations with various systems, including ebonding, REST/SOAP APIs, JDBC sources, and LDAP connections.
- Led a team of 10 to monitor development activities and provide production support.
Technology Lead
Infosys
Pune, India
06.2017 - 12.2018
- Mastered new applications and technologies rapidly, demonstrating strong learning aptitude.
- Exhibited attention to detail and complex problem-solving skills from operational and technical perspectives.
- Collaborated effectively within teams while also excelling in independent tasks.
- Displayed excellent analytical abilities with a focus on debugging and problem resolution.
- Spearheaded full project life cycle for major technology initiatives, including software development.
- Cultivated stakeholder engagement plans that outlined specific requirements for each group.
- Executed LDAP integration independently, utilizing scripting languages and JavaScript extensively.
- Conducted ITSM ServiceNow development and performed REST and SOAP integration testing using POSTMAN.
Senior Software Engineer
Majesco Software and Solutions
03.2016 - 06.2017
- Developed scalable software solutions for complex business challenges.
- Collaborated with cross-functional teams to define project requirements and specifications.
- Mentored junior engineers to enhance coding skills and best practices.
- Conducted code reviews to maintain high standards of software development.
- Implemented new features into existing software solutions.
- Developed, tested, and maintained software applications using Java technologies.
System Engineer
Tata Consultancy Services
06.2012 - 03.2016
- Developed scalable Java applications for enterprise-level solutions in fast-paced environments.
- Integrated third-party APIs to enhance application functionality and user experience.
- Collaborated with cross-functional teams to clarify project requirements and deliverables.
- Troubleshot software issues and executed timely resolutions to maintain system functionality.
- Acquired foundational experience in software development and client engagement.
- Participated in designing Java-based enterprise applications to meet client needs.
- Ensured project alignment through effective communication with stakeholders and team members.
- Contributed to continuous improvement efforts by identifying areas for optimization.
Education
B.Tech - Electrical Engineering
Siksha 'O' Anusandhan University
Bhubaneswar, Odisha01.2012
Senior Secondary -
Holy Cross School
Bokaro01.2007
Secondary School -
Holy Cross School
Bokaro01.2005
Skills
- Custom application development
- AI Agents and Agentic Workflow
- IT Service Management
- IT Business Management
- Governance, Risk, and Compliance
- HR Service Delivery
- JavaScript, Angular, and CSS
- Portal and custom widget design
- Workflow and flow
- SSO / OAuth authentication
- LDAP Integration
- CMDB and service mapping
- API integration strategies
- Data migration techniques
- Domain separation methods
- Agile project management
- Technical documentation
- ServiceNow administration
Certification
- Agile Certification
- ServiceNow Developer Certification
- HRSD Fundamentals
References
Available on request
Hobbies and Interests
- Gaming
- Books
- Cricket
- Soccer
- Badminton
- Hiking
- Water Sports
- Swimming
Personal Information
Date of Birth: 07/04/89
Contact No
+61-421373140
Languages
English
Full Professional
Hindi
Native/ Bilingual
Timeline
Senior Consultant
Deloitte Australia Pvt Ltd
08.2021 - Current
Technology Lead
Infosys
12.2018 - 08.2021
Technology Lead
Infosys
06.2017 - 12.2018
Senior Software Engineer
Majesco Software and Solutions
03.2016 - 06.2017
System Engineer
Tata Consultancy Services
06.2012 - 03.2016
B.Tech - Electrical Engineering
Siksha 'O' Anusandhan University
Senior Secondary -
Holy Cross School
Secondary School -
Holy Cross School