Summary
Work History
Education
Skills
Skills and Certification
References
Volunteer Experience
Timeline
Generic

Mrs.Tshering Yangden

13 Purely Crescent, Lynwood,WA

Summary

I am dedicated and highly committed private employee with more than 4 years experiences in hospitality Industry and 6 years in company services. I have strong commitment towards teamwork, problem-solving, taking initiative, high dignity of labor and hardworking. I believe and always aspires to upgrade expertise in international hospitality management. My main goal in life is to provide the greatest service to my clients.

Work History

Carer

Baptistcare Gracehaven
  • Assist resident with performing basic task such as showering, dressing and toileting
  • Replacing bed linens, cleaning, and removing trashes
  • Support resident with the mobility issues and transferring using appropriate equipment
  • Support with feeding the resident.

Support Worker

Ability Bhutan Society
  • Visit older people at their home or facility, support them to achieve all the basic daily activities including showering, meals preparation, feeding, changing their cloths
  • Provide them social support and help them to attain social outings with friends and family, including visiting to religious activity, visiting cafes, or going for excursions
  • Organise and plan recreational, social, and educational activities for older people
  • Develop and run leisure and lifestyle program and encourage older residents to participate to promote healthy ageing.

Front Office Supervisor

Hotel Migmar


  • Respond in professional and courteous manner to guests by providing accurate and timely information and services
  • Always ensure outstanding customer care
  • Always maintain a friendly and cheerful demeanour
  • Supervise daily shift process ensuring all team members adhere to ensure a quality operation
  • Train, direct the work of, resolve issues/problem and counsel the front desk team for smooth function of the department
  • Resolve the customer issues with efficient manner to maintain a high level of customer satisfaction and quality service.
  • Building strong relationships with other departments for excellent results.

Carer

Auscare
03.2024 - Current
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.

Education

Bachelor of Hospitality management and Tourism -

NIILM University
01.2013

Bhutan Higher Secondary Education Certificate -

Nima Higher Secondary School
01.2009

Bhutan Certificate of Secondary Education -

Gyelposhing High School
01.2007

Skills

  • Housekeeping
  • Commercial Cleaning
  • Patient Care
  • Elderly Care
  • Patience and understanding
  • Reliability and punctuality

Skills and Certification

Completed Certificate III in Individual Support, Aged Care and Disability, First Aid, Cardiopulmonary Resuscitation, contribution to ongoing skills development using strength-based approach, Person-Centered behavior support, support community participation and social inclusion and facilitate the empowerment of people with disability from Studywise Collage.

References

  • Melissa Truscott, Training Partner, Bapticscare Head Office, Belmont, 0468676909, melissa.truscott@baptistcare.org.au
  • Mrs. Tshering Zangmo, AIN (Assistant in Nursing), Aegis Montgomery House, 0423889350, tsheringzamm1@gmail.com
  • Mr. Jigme Thinley, Programme Officer, Auscare, Orong Rd, Welshpool WA, 0433417667/ 08-63643917
  • Raju Gurung, Planning Officer, Ability Bhutan Society, 975-77298779, razzgurung2007@gmail.com, https://asbhutan.org
  • Sanagy Choephel, General Manager, Hotel Migmar, Thimphu, Bhutan, 975-17116879, manger@hotelmigmar.bt, http://www.hotelmigmar.com

Volunteer Experience

  • An active contributor and member of Tshokey Dorji Foundation and Tsakaling Gomdey, a non-profitable organization which provides basic needs to monks and lay practitioners for their study, practice and retreat.
  • Participated in the annual international food fair coordinated by the Hotel and Restaurant Association of Bhutan.
  • Volunteered to teach the student of remote communities in Haryana, India. The activity coordinated by the NIILM University. Received appreciation from the president of the universities.

Timeline

Carer

Auscare
03.2024 - Current

Carer

Baptistcare Gracehaven

Support Worker

Ability Bhutan Society

Front Office Supervisor

Hotel Migmar

Bachelor of Hospitality management and Tourism -

NIILM University

Bhutan Higher Secondary Education Certificate -

Nima Higher Secondary School

Bhutan Certificate of Secondary Education -

Gyelposhing High School
Mrs.Tshering Yangden