Summary
Work History
Education
Skills
Skills and Certification
References
Volunteer Experience
Timeline
Generic

Mrs.Tshering Yangden

13 Purely Crescent, Lynwood,WA

Summary

I am dedicated and highly committed private employee with more than 4 years experiences in hospitality Industry and 6 years in company services. I have strong commitment towards teamwork, problem-solving, taking initiative, high dignity of labor and hardworking. I believe and always aspires to upgrade expertise in international hospitality management. My main goal in life is to provide the greatest service to my clients.

Work History

Carer

Baptistcare Gracehaven
Rockingham, Australia
  • Assist resident with performing basic task such as showering, dressing and toileting
  • Replacing bed linens, cleaning, and removing trashes
  • Support resident with the mobility issues and transferring using appropriate equipment
  • Support with feeding the resident.

Support Worker

Ability Bhutan Society
  • Visit older people at their home or facility, support them to achieve all the basic daily activities including showering, meals preparation, feeding, changing their cloths
  • Provide them social support and help them to attain social outings with friends and family, including visiting to religious activity, visiting cafes, or going for excursions
  • Organise and plan recreational, social, and educational activities for older people
  • Develop and run leisure and lifestyle program and encourage older residents to participate to promote healthy ageing.

Front Office Supervisor

Hotel Migmar
Thimphu, Bhutan
  • Respond in professional and courteous manner to guests by providing accurate and timely information and services
  • Always ensure outstanding customer care
  • Always maintain a friendly and cheerful demeanour
  • Supervise daily shift process ensuring all team members adhere to ensure a quality operation
  • Train, direct the work of, resolve issues/problem and counsel the front desk team for smooth function of the department
  • Resolve the customer issues with efficient manner to maintain a high level of customer satisfaction and quality service.
  • Building strong relationships with other departments for excellent results.

Carer

Auscare
3/324 Orong Rd, Welshpool, WA 6101
03.2024 - Current
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.

Education

Bachelor of Hospitality management and Tourism -

NIILM University
01.2013

Bhutan Higher Secondary Education Certificate -

Nima Higher Secondary School
01.2009

Bhutan Certificate of Secondary Education -

Gyelposhing High School
01.2007

Skills

  • Housekeeping
  • Commercial Cleaning
  • Patient Care
  • Elderly Care
  • Patience and understanding
  • Reliability and punctuality

Skills and Certification

Completed Certificate III in Individual Support, Aged Care and Disability, First Aid, Cardiopulmonary Resuscitation, contribution to ongoing skills development using strength-based approach, Person-Centered behavior support, support community participation and social inclusion and facilitate the empowerment of people with disability from Studywise Collage.

References

  • Melissa Truscott, Training Partner, Bapticscare Head Office, Belmont, 0468676909, melissa.truscott@baptistcare.org.au
  • Mrs. Tshering Zangmo, AIN (Assistant in Nursing), Aegis Montgomery House, 0423889350, tsheringzamm1@gmail.com
  • Mr. Jigme Thinley, Programme Officer, Auscare, Orong Rd, Welshpool WA, 0433417667/ 08-63643917
  • Raju Gurung, Planning Officer, Ability Bhutan Society, 975-77298779, razzgurung2007@gmail.com, https://asbhutan.org
  • Sanagy Choephel, General Manager, Hotel Migmar, Thimphu, Bhutan, 975-17116879, manger@hotelmigmar.bt, http://www.hotelmigmar.com

Volunteer Experience

  • An active contributor and member of Tshokey Dorji Foundation and Tsakaling Gomdey, a non-profitable organization which provides basic needs to monks and lay practitioners for their study, practice and retreat.
  • Participated in the annual international food fair coordinated by the Hotel and Restaurant Association of Bhutan.
  • Volunteered to teach the student of remote communities in Haryana, India. The activity coordinated by the NIILM University. Received appreciation from the president of the universities.

Timeline

Carer

Auscare
03.2024 - Current

Carer

Baptistcare Gracehaven

Support Worker

Ability Bhutan Society

Front Office Supervisor

Hotel Migmar

Bachelor of Hospitality management and Tourism -

NIILM University

Bhutan Higher Secondary Education Certificate -

Nima Higher Secondary School

Bhutan Certificate of Secondary Education -

Gyelposhing High School

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Mrs.Tshering Yangden