Mrunal Masurkar
Kellyville
Summary
I am an experienced retail assistant prepared for delivering exceptional customer service and driving sales. Trilingual in Marathi, Hindi, and English, I leverage strong problem-solving skills to enhance customer experiences and consistently exceed sales targets. Proven experience in customer engagement, inventory management and merchandising. Strong focus on team collaboration and adapting to changing needs.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
YD
09.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organised store environment, enhancing the overall shopping experience for customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
- Helped customers complete purchases, locate items, and join reward programs.
Fast Food Worker
KFC
06.2021 - 09.2024
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitised equipment to maintain clean food preperation and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Managed cash register transactions, balancing the till at the end of each shift.
- Trained newly hired employees on routine tasks and customer service.
Peer Support Leader
Hills Adventist College
01.2022 - 09.2023
- Established trust with participants through active listening, empathy, and non-judgmental approaches in all interactions.
- Served as a positive role model for peers, demonstrating effective problem-solving skills, resilience, and adaptability under challenging circumstances.
- Assisted in conflict resolution, addressing interpersonal issues between peers effectively and professionally.
- Worked collaboratively with fellow Peer Support Leaders, sharing insights, and feedback to continually improve the overall effectiveness of the program.
Education
Economics And Finance
University of Sydney
Sydney, NSW01-2028
High School Diploma -
Hills Adventist College
Kellyville, NSW09-2023
Skills
- Customer service
- Excel
- Trilingual - Marathi, Hindi, and English
- Problem-solving
- Cash handling
- Leadership
- POS system operations
- Order processing
- Upselling strategies
- Teamwork and collaboration
Timeline
Retail Sales Associate
YD
09.2024 - Current
Peer Support Leader
Hills Adventist College
01.2022 - 09.2023
Fast Food Worker
KFC
06.2021 - 09.2024
Economics And Finance
University of Sydney
High School Diploma -
Hills Adventist College
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