Ms Rachna

• Oversea and conduct continuous X-Ray image interpretation training for Aviation security officers
• Provide training using UK Renful Simfox simulator X-Ray training system
• Conduct X-Ray Benchmarking tests for all Aviation security officers at Sydney Airport
• Conduct Remedial training for Aviation Security officers as required
• Provided coaching and mentoring to Aviation Security Officers
• Monitor and report trainee progress, introducing new learning tools
• Monitored participant workflow and behaviour throughout training process.
• Delivered instructional presentations on equipment use, focusing on efficiency and safety.
• Implementation of Certis Service Delivery System (CSDS), to deliver consistently high security and service standard

• Draft and respond to and resolve customers' enquiries and feedback to Ministry Of Manpower
• Independently gather information from internal stakeholders to formulate personalised replies to customer in an effective and efficient manners
• Accurately categories customers' enquiries and feedback which requires follow up by MOM and escalate the case to Domain experts in MOM using the system

Smart Ops Centre Team Leader 3 experience of Handling ground staff and preparing building defect reports and maintaining the utmost confidentially. Managing Key system, Fire system, CCTV surveillance, Fault Management, Facility management & delegating the tasks to the ground officers.

* Assigned a team for Arrival Screening of Passengers

* Overall supervision of security ops

* Baggage screening (X-Ray operator)

* Assigned Adhoc duties to ground staff

* Responsible of assigning duties and deployment of staff

* Responsible of Reporting seniors officers

* Maintain utmost discretion when dealing with sensitive topics.