M Shakib Atefi
Brisbane,QLD
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Finance Officer
National Fuel Corporation Petrol A.S
Istanbul
02.2019 - 08.2024
- Prepared monthly, quarterly, and annual reports to ensure compliance with statutory requirements.
- Reviewed accounts payable, receivable processes to improve accuracy and timeliness of payments, collections.
- Managed payroll activities including employee compensation plans, benefits deductions.
- Ensured timely completion of all required filings such as sales tax returns, property taxes.
- Ensured that all taxes due were paid accurately and promptly according to government regulations.
- Reconciled bank accounts on a daily basis to ensure accuracy of records.
Interpreter- English-Urdu-Dari-Turkish
Promed Clinic
Istanbul
02.2018 - 01.2019
- Facilitated communication between non- Turkish speaking patients and clinic.
- Participated in weekly team meetings with other interpreters to review cases and discuss best practices.
- Delivered real-time, accurate oral translations and interpretations for customers.
Relationship Manager – Corporate and Institutional Banking
Afghanistan International Bank
Kabul
04.2013 - 12.2017
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Maintained accurate records of all client interactions within the company's CRM system.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Conducted regular review meetings with clients to assess their needs and adjust services accordingly.
- Regularly made call reports after customers visit.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
Customer Service Officer
Afghanistan International Bank
Kabul
07.2011 - 04.2013
- Provided customer service in a courteous and professional manner.
- Processed payments and updated balances and customer totals.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the bank.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Handled escalated customer complaints and disputes in a professional manner.
- Processed customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments.
- Answered customer inquiries and resolved problems or discrepancies concerning customers' accounts.
Cashier
Afghanistan International Bank
Kabul
08.2010 - 07.2011
- Operated cash register efficiently and accurately.
- Processed cash and cheque deposits and withdrawals.
- Processed foreign exchange requests and MoneyGram transactions.
- Prepared daily cash balance report at end of the day.
Customer Service Representative
Insta Telecom
Kabul
01.2008 - 11.2008
- Answered incoming calls and emails, providing frontline customer support or assistance with customer inquiry.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Opened ticket for unresolved issues to the technical department.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
Credit Specialization -
National Institute of Banking and Finance
PAKISTAN01.2017
Bachelor in Business Administration -
Mashal University
KABUL01.2016
Banking Leadership Program -
National Institute of Banking and Finance
PAKISTAN01.2012
Cisco Certified Network Associate -
Rooman Technology
INDIA01.2010
Database Assistant - AIMS Certified
KABUL01.2008
Certified in Information Technology - Ms Office, A+ Hardware Engineering
Behzad Institute
KABUL01.2007
Skills
- Communication
- Problem Solving
- Interpersonal
- Strong customer orientation
- Networking
- Negotiation
Personal Information
Date of Birth: 20/03/1990
Languages
English
Professional
Turkish
Professional
Urdu
Professional
Persian
Native/ Bilingual
Certification
- Certified In Information Technology
- Credit Specialization
- Database Assistant
Timeline
Senior Finance Officer
National Fuel Corporation Petrol A.S
02.2019 - 08.2024
Interpreter- English-Urdu-Dari-Turkish
Promed Clinic
02.2018 - 01.2019
Relationship Manager – Corporate and Institutional Banking
Afghanistan International Bank
04.2013 - 12.2017
Customer Service Officer
Afghanistan International Bank
07.2011 - 04.2013
Cashier
Afghanistan International Bank
08.2010 - 07.2011
Customer Service Representative
Insta Telecom
01.2008 - 11.2008
- Certified In Information Technology
- Credit Specialization
- Database Assistant
Credit Specialization -
National Institute of Banking and Finance
Bachelor in Business Administration -
Mashal University
Banking Leadership Program -
National Institute of Banking and Finance
Cisco Certified Network Associate -
Rooman Technology
Database Assistant - AIMS Certified
Certified in Information Technology - Ms Office, A+ Hardware Engineering
Behzad Institute
Similar Profiles
Ali KARACOBANAli KARACOBAN
Finance and Accounting Manager at Gouden Dutch Petroleum (GDP) Petrol A.S.Finance and Accounting Manager at Gouden Dutch Petroleum (GDP) Petrol A.S.
CELAL ERSANCELAL ERSAN
Head of Whole Sales Turkey at Petrol Ofisi A.S.(Vitol Group Company)Head of Whole Sales Turkey at Petrol Ofisi A.S.(Vitol Group Company)
Bashir Ahmad FedaeeBashir Ahmad Fedaee
Finance Manager at National Fuel CorporationFinance Manager at National Fuel Corporation
Ailysh Lewis-MillarAilysh Lewis-Millar
Support and Advocacy Worker at Micah ProjectsSupport and Advocacy Worker at Micah Projects
Seb LewSeb Lew
Senior Consultant, Advisory Services at KPMG AustraliaSenior Consultant, Advisory Services at KPMG Australia