M Shakib Atefi
Brisbane,QLD
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Finance Officer
National Fuel Corporation Petrol A.S
Istanbul
02.2019 - 08.2024
- Prepared monthly, quarterly, and annual reports to ensure compliance with statutory requirements.
- Reviewed accounts payable, receivable processes to improve accuracy and timeliness of payments, collections.
- Managed payroll activities including employee compensation plans, benefits deductions.
- Ensured timely completion of all required filings such as sales tax returns, property taxes.
- Ensured that all taxes due were paid accurately and promptly according to government regulations.
- Reconciled bank accounts on a daily basis to ensure accuracy of records.
Interpreter- English-Urdu-Dari-Turkish
Promed Clinic
Istanbul
02.2018 - 01.2019
- Facilitated communication between non- Turkish speaking patients and clinic.
- Participated in weekly team meetings with other interpreters to review cases and discuss best practices.
- Delivered real-time, accurate oral translations and interpretations for customers.
Relationship Manager – Corporate and Institutional Banking
Afghanistan International Bank
Kabul
04.2013 - 12.2017
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Maintained accurate records of all client interactions within the company's CRM system.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Conducted regular review meetings with clients to assess their needs and adjust services accordingly.
- Regularly made call reports after customers visit.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
Customer Service Officer
Afghanistan International Bank
Kabul
07.2011 - 04.2013
- Provided customer service in a courteous and professional manner.
- Processed payments and updated balances and customer totals.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the bank.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Handled escalated customer complaints and disputes in a professional manner.
- Processed customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments.
- Answered customer inquiries and resolved problems or discrepancies concerning customers' accounts.
Cashier
Afghanistan International Bank
Kabul
08.2010 - 07.2011
- Operated cash register efficiently and accurately.
- Processed cash and cheque deposits and withdrawals.
- Processed foreign exchange requests and MoneyGram transactions.
- Prepared daily cash balance report at end of the day.
Customer Service Representative
Insta Telecom
Kabul
01.2008 - 11.2008
- Answered incoming calls and emails, providing frontline customer support or assistance with customer inquiry.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Opened ticket for unresolved issues to the technical department.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
Credit Specialization -
National Institute of Banking and Finance
PAKISTAN01.2017
Bachelor in Business Administration -
Mashal University
KABUL01.2016
Banking Leadership Program -
National Institute of Banking and Finance
PAKISTAN01.2012
Cisco Certified Network Associate -
Rooman Technology
INDIA01.2010
Database Assistant - AIMS Certified
KABUL01.2008
Certified in Information Technology - Ms Office, A+ Hardware Engineering
Behzad Institute
KABUL01.2007
Skills
- Communication
- Problem Solving
- Interpersonal
- Strong customer orientation
- Networking
- Negotiation
Personal Information
Date of Birth: 20/03/1990
Languages
English
Professional
Turkish
Professional
Urdu
Professional
Persian
Native/ Bilingual
Certification
- Certified In Information Technology
- Credit Specialization
- Database Assistant
Timeline
Senior Finance Officer
National Fuel Corporation Petrol A.S
02.2019 - 08.2024
Interpreter- English-Urdu-Dari-Turkish
Promed Clinic
02.2018 - 01.2019
Relationship Manager – Corporate and Institutional Banking
Afghanistan International Bank
04.2013 - 12.2017
Customer Service Officer
Afghanistan International Bank
07.2011 - 04.2013
Cashier
Afghanistan International Bank
08.2010 - 07.2011
Customer Service Representative
Insta Telecom
01.2008 - 11.2008
- Certified In Information Technology
- Credit Specialization
- Database Assistant
Credit Specialization -
National Institute of Banking and Finance
Bachelor in Business Administration -
Mashal University
Banking Leadership Program -
National Institute of Banking and Finance
Cisco Certified Network Associate -
Rooman Technology
Database Assistant - AIMS Certified
Certified in Information Technology - Ms Office, A+ Hardware Engineering
Behzad Institute