Summary
Overview
Work History
Education
Skills
Athletics And Personal Interests
Achievements And Awards
Languages
Accomplishments
Timeline
Generic

MATHEW JACOB

Adelaide,Australia

Summary

Dynamic Project Manager at Mitsubishi Motors Australia Limited, skilled in strategic communication and stakeholder engagement. Successfully enhanced customer experience through digital initiatives and improved data quality for tailored marketing. Proficient in Microsoft DevOps and adept at fostering team collaboration to drive impactful project outcomes.

Overview

6
6
years of professional experience

Work History

Project Manager

Mitsubishi Motors Australia Limited
10.2023 - Current
  • Leveraged strategic communication as a key enabler of project success, built alignment across business units through clear stakeholder updates, structured reporting, and collaborative governance meetings.
  • Delivered key CX initiatives, including the Dealer Enquiry Tool and Website Configurator, enhancing customer experience and boosting lead generation through streamlined digital workflows.
  • Led the enhancement of customer preference management systems, improving data quality, and enabling tailored marketing and service communication.
  • Spearheaded the implementation of MMAL’s Data Retention Policy, ensuring enterprise-wide compliance, system optimization, and alignment with evolving privacy standards.
  • Authored comprehensive business cases highlighting ROI, operational impact, and resource needs to support informed executive decision-making.
  • Created and delivered training resources, and rollout support, to drive adoption of new tools across the business.
  • Tools: Microsoft DevOps, Confluence, Jira, Dynamics 365, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Miro.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.

Business Improvement Analyst

Mitsubishi Motors Australia Limited
06.2021 - 09.2023
  • Led initiatives that enhanced sales and service satisfaction metrics, using performance data to uncover inefficiencies and recommend process changes.
  • Supported enterprise-wide planning by building forecasting dashboards in Power BI, improving transparency in resource allocation, and project prioritization.
  • Partnered with the PMO to assess project feasibility and optimize timelines using the Functional Planning Process, with efficient resource planning.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Translated complex datasets into actionable insights for executive decision-making, reducing reporting time, and improving alignment.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Tools: Power BI, Excel, Microsoft Suite, and Miro.

Audit Intern

PwC
01.2020 - 03.2020
  • Supported audit teams with testing and verification, improving audit cycle efficiency.
  • Gained hands-on experience in Microsoft Excel and MYOB, sharpening attention to detail in financial data.
  • Supported senior auditors in preparing for and conducting audit meetings with client management.
  • Conducted research into accounting principles and auditing standards.
  • Analyzed balance sheets for mistakes and inaccuracies.

Finance Intern

University of Adelaide
Adelaide, SA
07.2019 - 11.2019
  • Contributed to procurement and finance workflows; identified delays and recommended improvements to task handovers
  • Strengthened multitasking and communication across internal departments
  • Processed financial aid documents and completed basic verification of information.
  • Generated weekly, monthly and quarterly reports summarizing key financial metrics.

Education

Bachelor of Commerce - Accounting & Finance

The University of Adelaide
Adelaide, SA
12.2020

Australian Year 12 - ATAR 85

Taylor’s College
Kuala Lumpur
12.2017

Skills

  • Microsoft DevOps
  • Effective communication
  • Team collaboration
  • Client relations
  • Project planning and development
  • Change control processes
  • Jira
  • Confluence
  • Dynamics 365
  • Miro
  • Power BI
  • Excel
  • PowerPoint
  • Business case development
  • Stakeholder engagement
  • Strategic planning
  • Process improvement

Athletics And Personal Interests

  • Former State-Level Tennis Player (Johor, Malaysia) – National School Championships
  • Represented schools in badminton, track & field, and volleyball at international competitions across the Middle East
  • Passionate about building efficient systems, emerging technologies, and multicultural team environments

Achievements And Awards

  • Sarawak Scholarship Recipient, University of Adelaide
  • High School Awards for Academic Excellence (Geography, History, Maths)
  • Student Council (2013–2014) | School Prefect & House Captain

Languages

English
Native/ Bilingual
Malay
Professional
Mandarin
Limited
Arabic
Elementary

Accomplishments

Athletics and personal interests Achievements and Awards

  • Former state-level tennis player (Johor, Malaysia) – National School Championships
  • Represented schools in badminton, track and field, and volleyball at international competitions across the Middle East in high school
  • Passionate about building efficient systems, emerging technologies, and multicultural team environments
  • Sarawak Scholarship Recipient, University of Adelaide
  • High School Awards for Academic Excellence (Geography, History, Math)
  • Student Council (2013–2014)|School Prefect and House Captain

Timeline

Project Manager

Mitsubishi Motors Australia Limited
10.2023 - Current

Business Improvement Analyst

Mitsubishi Motors Australia Limited
06.2021 - 09.2023

Audit Intern

PwC
01.2020 - 03.2020

Finance Intern

University of Adelaide
07.2019 - 11.2019

Bachelor of Commerce - Accounting & Finance

The University of Adelaide

Australian Year 12 - ATAR 85

Taylor’s College

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MATHEW JACOB