Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ms Sheenan Ray

Bald Hills

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to work in the kitchen, house keeping and tavern to facilitate a positive resident experience.

Overview

19
19
years of professional experience

Work History

Support Service Worker

Anglicare
04.2016 - 10.2023
  • Maintained clean, safe, and well-organized client environment.
  • Cleaning bathrooms, toilets, kitchen
  • Cleaning 27 rooms including bathrooms per day
  • Washing bed sheets and clothes
  • Vacuuming floors, dusting
  • Meal preparation and distribution to clients
  • Cooking main meals in bulk
  • Following recipes
  • Following dietary requirements
  • Unaccompanied and accompanied client shopping.
  • Effective manual handling procedures (high level mobility assistance) in accordance with OSHC legislation
  • Maintaining confidentiality relating to all residents, client and external third parties
  • At all times acting in accordance with Anglicare’s not-for-profit ethos and Code of Conduct
  • Safety consciousness – practical application of my knowledge of all facets of safety matters
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Developed rapport to create safe and trusting environment for care.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Collaborated with various stakeholders to promote social services.

Bar Attendant and Cleaner

Dolphin Legs Club
03.2015 - 04.2016
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Acknowledged guests even when busy and anticipated and responded to guest needs.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Serving customers coffees and drinks
  • Restocked ice, condiments, and snacks.
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Learned how to make wide variety of mixed drinks.
  • Bussed bottles and glassware to maintain clean bar area.
  • Delivered food to customers at bar and tables.
  • Notified management of guest complaints for quick, effective resolution.
  • Maintained sufficient inventory to meet business operation needs.
  • Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.
  • Processed thousands of dollars in customer monetary transactions daily and balanced register at end of shift.
  • TAB
  • Keno

Team Leader in Aged Care

Carinity Baptist Aged Care
04.2013 - 08.2015
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • 100 residents onsite
  • Unloading food trucks
  • Preparing dining area for serving of food
  • Liaising with nurses to Identify the dietary requirements
  • Preparing meals as required
  • Cooking breakfast (English breakfast, fruit, cereal, toast, cakes).
  • Cooking lunch (hot meals -roast pork, roast beef, and vegetables; and fish and chips, meat pies and sandwiches and pureed foods/ texture modified meals)
  • Cleaning dishes and cutlery
  • Training team members on processes and procedures
  • Building and maintaining an excellent team rapport
  • Facilitating communication between nursing , my team members, residents and their families
  • Supervision and practical support to personnel
  • Audits and compliance monitoring tasks
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Cleaner

Several Cleaning Positions/Contracting
10.2011 - 11.2014
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Performed regular maintenance and repairs on various cleaning tools and equipment.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained floor cleaning and waxing equipment.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Hospitality Team Member

Several Organizations/Contracting
02.2005 - 03.2011
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Education

Current

First Aid
QLD

Blue And Yellow Card

RCA & RCG

Individual Support

CHC33015 Cert III
11.2023

Skills

  • Housekeeping
  • Cleaning and Sanitizing
  • Payment Processing
  • Coaching and Mentoring
  • Food Handling
  • Food Presentation
  • Recipes and Menu Planning
  • Ingredient Inspection

Timeline

Support Service Worker

Anglicare
04.2016 - 10.2023

Bar Attendant and Cleaner

Dolphin Legs Club
03.2015 - 04.2016

Team Leader in Aged Care

Carinity Baptist Aged Care
04.2013 - 08.2015

Cleaner

Several Cleaning Positions/Contracting
10.2011 - 11.2014

Hospitality Team Member

Several Organizations/Contracting
02.2005 - 03.2011

Current

First Aid

Blue And Yellow Card

RCA & RCG

Individual Support

CHC33015 Cert III

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Ms Sheenan Ray