Summary
Overview
Work History
Education
Skills
Timeline
Generic

MST Samali Khatun

20/5-13 Dellwood St Bankstown,NSW

Summary

Knowledgeable retail store assistant skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.

Overview

11
11
years of professional experience

Work History

Store Assistant

Aldi
09.2022 - Current
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
  • Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Collaborated with team members to ensure seamless operations during peak hours and special events.
  • Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Skilled at working independently and collaboratively in a team environment.
  • Resolved problems, improved operations and provided exceptional service.

Cashier

BP Petrol Station
04.2021 - 02.2022
  • Retrieved items for customers and verified prices.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Set up new sales displays each week with fresh merchandise.
  • Contributed to increased sales by offering relevant product suggestions during checkout interactions.
  • Met customer needs through polite, friendly and attentive service.
  • Performed cash, card and check transactions to complete customer purchases.
  • Monitored store for suspicious activity and reported security concerns for prompt action.
  • Worked with floor team and managers to meet wide range of customer needs.

Customer Service (Work Experience)

Myer
05.2018 - 08.2018
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Answered customer questions about product availability and shipment times.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Wait Staff Member

Little Evie
10.2012 - 07.2013
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

First Aid

Ultimo TAFE
Ultimo
05.2022

Certificate III - Assistance Nursing

Ultimo TAFE
Ultimo, NSW
02.2022

Customer Service Course

Navitas English College,
Bankstown, NSW
04.2018

High School Diploma -

Benapole High School
Joshore, Bangladesh
06.2010

Skills

  • Customer Service
  • Store Opening and Closing
  • Store Organization
  • Team Cooperation
  • Cash Handling
  • Customer Assistance
  • Product Knowledge
  • Building Customer Loyalty
  • Reliable and Responsible
  • Store maintenance
  • Friendly and Helpful
  • Honest and Dependable
  • Cash Register Operation
  • Problem Resolution

Timeline

Store Assistant

Aldi
09.2022 - Current

Cashier

BP Petrol Station
04.2021 - 02.2022

Customer Service (Work Experience)

Myer
05.2018 - 08.2018

Wait Staff Member

Little Evie
10.2012 - 07.2013

First Aid

Ultimo TAFE

Certificate III - Assistance Nursing

Ultimo TAFE

Customer Service Course

Navitas English College,

High School Diploma -

Benapole High School

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MST Samali Khatun