Summary
Overview
Work History
Education
Skills
References
Singing, Reading
Timeline
Generic

MSUPA BANDA

Perth,Australia

Summary

I am a dedicated support worker and caregiver. I bring a compassionate and empathetic approach to providing high-quality care and assistance to those I support and their families. With a strong background in supporting vulnerable people and those in need, I excel in creating safe and nurturing environments that promote independence and wellbeing. I am committed to fostering positive relationships and collaborating with diverse team to ensure the best possible outcomes for those under my care. My background in assisting vulnerable people, customer service and my end-to-end claims experience have endowed me with excellent written and verbal communication skills, and helping businesses solve their risk problems. Thriving in a fast-paced environment, I am a strong negotiator and a solid team player. Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 2 years of experience building community and developing social skills through incremental therapeutic techniques.

Overview

15
15
years of professional experience

Work History

Community Support Worker

Ambience Care
05.2024 - Current
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.

Support Worker

Bertram Cottage Respite
08.2023 - Current
  • Helping clients to develop new skills so that they can live as independently as possible
  • Assisting clients with exploring hobbies or new interests
  • Working with clients to manage risk, plan goals and implement support services
  • Providing assistance with household tasks, such as cleaning, doing laundry, planning meals and cooking
  • Some basic medical care, including dressing wounds, administering medication and performing first aid, as required
  • Working closely and collaboratively with clients to explore their needs, put support in place and create opportunities to enhance their wellbeing and growth
  • Keeping detailed records of activities performed and the client's progress.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Support Worker

Far North Community Services (FNCS)
10.2022 - 08.2023
  • Worked in partnership with individuals who have a disability (and where appropriate their families and carers) to implement, review and refine agreed strategies to support the person to achieve the goals identified in their support plan
  • Assisted clients to identify new opportunities for inclusion, active participation and valued roles within their community of choice
  • Provided personal care including but not limited to toileting, showering, dressing, grooming, meal preparation, assistance to eat meals and gastronomy feeding (where appropriate training has been provided)
  • Assisted clients with physical mobility where required including but not limited to use of hoists, commodes, transfers into and out of bed, chairs and vehicles
  • Administered medications from blister packs with care and supervised the client administer their own medication according to the schedule prescribed by the GP
  • Completed domestic chores including but not limited to housework, washing and ironing of personal clothes, shopping, bill paying and gardening
  • Assisted with and completed activities that maintain tenancies and day to day running of the clients home including but not limited to activities to pay bills, organise maintenance, positive relationships with neighbours and landlords where appropriate
  • Provided support for the individuals to develop, maintain or enhance their relationships with family, acquaintances, friends and generic services such as banks, Centrelink, shops, community groups
  • Provided support for clients to maintain strong links to cultural and spiritual beliefs, customs and practices
  • Reporting of progress notes and effective handovers to colleagues and Coordinator or other Senior Staff
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.

Support Worker

Bertram Cottage Respite
07.2022 - 10.2022
  • Helping clients to develop new skills so that they can live as independently as possible
  • Assisting clients with exploring hobbies or new interests
  • Working with clients to manage risk, plan goals and implement support services
  • Providing assistance with household tasks, such as cleaning, doing laundry, planning meals and cooking
  • Some basic medical care, including dressing wounds, administering medication and performing first aid, as required
  • Working closely and collaboratively with clients to explore their needs, put support in place and create opportunities to enhance their wellbeing and growth
  • Keeping detailed records of activities performed and the client's progress.

Support Worker

Sheltering Arms
06.2022 - 10.2022
  • Communicating frequently with the patients so as to be able to identify their needs and attend to them accordingly
  • Making sure that appointments are made and adhered to with patients' physicians as at when due
  • Being responsible for the well-being and safety of patients under care
  • Seeing to the availability of a patient's medication at all times
  • Interacting respectfully with patients and their relatives (if the need arises)
  • Keep all matters related to patients or their families confidential at all times
  • Extend support/care period if the need arises
  • In the case of serious side effects or health-related issues, notify the patient's physician and family.

Manager-Health Claims Administration

Prudential Life Assurance Zambia
04.2019 - 06.2022
  • Supervised and supported a team of five (5) and ensure they achieve the set out departmental/ Organizational targets
  • Appraised the team twice a year based on their individual target objectives
  • Provided support to the Operations Manager to achieve the company's objective of settling valid claims
  • Prepare weekly and monthly comprehensive reports in relation to all claims received, approved and paid
  • Liaised comprehensively with clients and maintain good relationships with Health Care Providers through-out the country to ensure that the best service is provided to valid Prudential scheme members
  • Assisted clients in choosing the right practice for their medical needs
  • Carried out member-sensitizations to ensure that clients understand their benefit budget and ensure to alert them in a timely manner to avoid benefit exhaustion in-case of emergencies
  • Authorized In-patient admissions & any other Out-patient medical services such as dental and optical
  • Ensured that healthcare provider claims are distributed to my team of 5 for data processing and approving
  • Ensured that the team captures the correct data- to ensure that all members receiving medical services are valid member on respective medical schemes provided by Prudential
  • Worked hand-in-hand with medical interns to extensively scrutinize claims, ensuring that all the valid claims are correctly assessed, processed and approved
  • To ensure that the member was charged the correct amount at the healthcare provider, to ensure that the prescribed medication corresponds with the presented diagnosis, to ensure that all claim forms are signed by both the scheme member and the attending doctor
  • Tracking and keeping records of all Direct and Reimbursement claims
  • Organized monthly meetings/team building and any other activities for the claims team to improve efficiency and effectiveness
  • Requisitioned for payment for the healthcare providers through the In-house Finance department
  • Prepared monthly management reports- including: claims tracking report, monthly claims processing and approval report and monthly Healthcare provider requisition report
  • Handling the Prudential hotline to assist clients 24/7


Assistant Manager- Health Claims

Prudential Life Assurance Zambia
01.2017 - 03.2019
  • Supervise the processing of health claims ton ensure they are handled efficiently and accurately, including monitoring the workflow and ensuring that all claims are adjudicated within expected timelines
  • Provided leadership and support to the team of claims processors, providing training, guidance, and performance feedback including: assisting the manager organise and conduct monthly meetings and one-on-one sessions with the team to address issues and promote professional development
  • Assisted the manager to implement and maintain quality control measures to ensure that claims are processed accurately
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Responsible for assisting the Operations manager in any projects relating to the claims function by ensuring the smooth launching of new Health Care systems - this includes sitting with system developers to help with coming up a good system that works well with our In-house systems and processes.

Claims Processor

Professional Life Insurance
11.2011 - 12.2016
  • Managed high volume of claims, prioritizing tasks to meet deadlines while ensuring quality of claims data is maintained.
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
  • Reviewed applications and supporting documents to verify claims eligibility and accuracy.
  • Managed workload and priorities to meet claims processing meet deadlines.
  • Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
  • Utilized specialized software to process incoming claims, enter data and generate reports.

Project Support Assistant

Lutheran World Federation
10.2009 - 10.2011
  • Worked with culturally and linguistically diverse refugees ranging from women and young girls suffering trauma from sexual abuse / rape, amputees mostly Angolans due to land mines, unaccompanied minors to overall vulnerable people living in distress due to displacement from their homeland due to war
  • Encouraged community participation and independence building in the disadvantaged and disabled refugees
  • Assisted with personal hygiene and toileting/continence management for the unaccompanied minors
  • Assisted with mobility and provision of wheelchairs, crutches for amputees and the aged when required
  • Implemented behaviour intervention and support programs
  • Engaged clients in community access activities
  • Liaised and develop partnerships with community groups
  • Established logistics policy including mode, carrier and supplier agreements of food and nonfood items for vulnerable refugees
  • Recorded data and maintained fleet logs basis for settlement Manager and other support staff
  • Compiling and sorting data on reports conducted about the high Mortality rates due to HIV/AIDS and Malaria
  • Assisted in Training groups of Vulnerable women and children in small compounds around Lusaka on how to prevent HIV/AIDS and Malaria
  • Assisted with the distribution of Latex Condoms and Insecticide treated Mosquito nets to various groups of the refugee community.

Junior Sales Executive

Education

MBA - Health Services Management

Kaplan Business School
Perth, Western Australia
09.2024

Advanced Certificate in Insurance -

Zambia Insurance & Business College

Associate of Arts: Diploma in Insurance -

Zambia College of Pensions & Insurance Trust
Lusaka, Zambia

Skills

  • Strong Team leader and Team player
  • Excellent verbal and written communication skills
  • Adaptability
  • Highly motivated support worker
  • Gained experience in risk assessment and management
  • Superior administrative, analytical, data management skills
  • Patient and compassionate care giver
  • Respect for Autonomy and Human Rights
  • Attention to detail
  • Sales Presentations
  • Effective negotiation
  • Closing Techniques

References

  • Mrs. Angelyn Zulu, EK Disability Services Manager, Far North Community Services, Kununurra, WA, 0455471867, Angely@farnorth.org.au
  • Miss Leah Musanhi, Support worker (Supervisor), Sheltering Arms, Perth, WA, 0474281872, Leahmusanhi@gmail.com
  • Mr. Nchimunya Chirumbolo, Team Leader/ Supervisor, Bertram Cottages- Australia, Perth, WA, 0427444921, Nchimunyachitumbo970@gmail.com

Singing, Reading

I come from a musical family and have been singing from a young age, I sang in the church choir and composed a few songs of my own. I am currently working on buying studio equipment so I can record my own music in the comfort of my home.

I like to read research and motivational books, thriller as well as romantic novels.

Timeline

Community Support Worker

Ambience Care
05.2024 - Current

Support Worker

Bertram Cottage Respite
08.2023 - Current

Support Worker

Far North Community Services (FNCS)
10.2022 - 08.2023

Support Worker

Bertram Cottage Respite
07.2022 - 10.2022

Support Worker

Sheltering Arms
06.2022 - 10.2022

Manager-Health Claims Administration

Prudential Life Assurance Zambia
04.2019 - 06.2022

Assistant Manager- Health Claims

Prudential Life Assurance Zambia
01.2017 - 03.2019

Claims Processor

Professional Life Insurance
11.2011 - 12.2016

Project Support Assistant

Lutheran World Federation
10.2009 - 10.2011

Junior Sales Executive

MBA - Health Services Management

Kaplan Business School

Advanced Certificate in Insurance -

Zambia Insurance & Business College

Associate of Arts: Diploma in Insurance -

Zambia College of Pensions & Insurance Trust

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