Melekuini (Mel) Fretton
Craigieburn,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Part Time Customer Service Officer
Busy Beaver
02.2024 - Current
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Provided primary customer support to internal and external customers.
- Completed data entry to record call notes, suggestions and questions.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Reduced response time by managing high call volumes while maintaining a professional demeanour under pressure.
Scheduler Coordinator
North Power Ltd
08.2017 - 01.2018
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Ensured accurate forecasting of resource requirements by closely monitoring project progress and adjusting plans accordingly.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Customer Service Supervisor
Air New Zealand Parking
09.2014 - 07.2017
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Education
No Degree - Cert III Age Care
EmployEase
Melbourne, VIC08.2022
Skills
- Data Entry
- Documentation And Reporting
- Customer Support
- Customer Focus
- Appointment Scheduling
- Scheduling
- Administrative Support
Certification
Timeline
Part Time Customer Service Officer
Busy Beaver
02.2024 - Current
Scheduler Coordinator
North Power Ltd
08.2017 - 01.2018
Customer Service Supervisor
Air New Zealand Parking
09.2014 - 07.2017
No Degree - Cert III Age Care
EmployEase
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