Marcus Traumanis

I currently work as the Senior Pool Service Technician for Clark Rubber National Store in Frankston.

My duties include, but are not limited to;

• Assessing and identifying my work site for any immediate safety issues that pose a risk to mine, or others safety prior to commencing works, rectifying those risks where possible, or securing the site until made safe.
• General Pool maintenance including cleaning, testing and balancing domestic swimming pools to Australian Standards
• Conduct routine maintenance, troubleshooting, 111 Point Pool Health Checks, installations and repairs of swimming pool equipment including pumps, filters, chlorinators and pool cleaners
• Building Internal & External Customer Service
• Sales and installation of new equipment
• Quote generation and follow up with customers
• Scheduling and inventory management
• Building the Pool Service side of Clark Rubber Frankston, in recurring monthly pool service customers and growth of the Pool Van sales in the Bayside and Mornington Peninsual areas. Since my commencement, I have generated over $100,000 dollars in sales and servicing in my first year, and was recognised by Clark Rubber for the Highest Comparative Pool Van Growth Rate for 2022 - 2023 by +424%.
• Proactively, I have assisted increase Clark Rubber Frankston's pool related Google Reviews since take over from the Franchisee from a 2.4 Star rating to 3.9 Star rating
• https://tinyurl.com/Clark-Rubber-Frankston

• Supervision of the Asset Protection & Building Site Compliance teams
• Provide advice and enforcement of works impacting Council’s assets, primarily Asset Protection Permits & Building Site management
• Ensure compliance in accordance with Council standards, policies, and relevant legislation
• Coordinate with Unit Manager on employee related issues regarding employee investigations, handling of absenteeism issues, counseling, grievance, and discipline action where required that pose risk to the Unit, themselves, and the Organisation
• Review and ensure best practices and approach in managing employees through discipline, grievance, disability, welfare and exit strategies from the Organisation
• Manage workloads of Officers in conjunction with Unit and Organisation KPI’s
• Coached employees through day-to-day work and complex problems.
• Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
• Aided colleagues, managers and customers through regular communication and assistance.
• Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
• Resolved employment-related disputes through proactive communication.
• Managed filing systems for electronic and hard copy documents to keep organized records.
• Drove workflow improvements by streamlining processes.
• Devised and implemented improvements to reporting procedures.

• Authorised Officer under Section 224 Local Government Act 1989 Administration & Enforcement of the following Acts;
• Domestic Animals Act 1994, Livestock Act 1994, Local Government Act 1989, Road Safety Act 1986, Summary Offences Act 1966
• Customer Service and Conflict Resolution
• Conducting Investigations, evidence collection and enforcement action
• Animal Management responsibilities
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Successfully maintain clean, valid driver's license and access to reliable transportation.
• Carried out day-day-day duties accurately and efficiently.
• Used Microsoft Word and other software tools to create documents and other communications.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Improved operations through consistent hard work and dedication.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Private Corporate transport service
• POS - Cash, Tap & Go and Invoicing Safety, Security & Privacy

• Management of 10 staff Motivating staff to ensure daily KPI’s are achieved Providing exceptional customer service experience in all aspects to ensure return clientele Receiving and checking stock / inventories Identifying areas for continuous improvement and discussing risk mitigation strategies with owners Food Handling POS/Eftpos/Cash handling
• Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Resolved guests complaints while maintaining positive customer environment.
• Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
• Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
• Adhered to safe work practices, food safety regulations and corporate guidelines.
• Managed display products effectively to achieve consistent sales with minimal waste.
• Taught servers and cashiers to promote high-profit products and capitalize on cross-selling opportunities.

• Customer service specialist
• Lead generation and prospecting for sales and rental business
• Residential Sales
• Auction Campaign Management
• Area Manager for residential sales – Black Rock Victoria
• Database Management
• Management of residential sales contracts, privacy & confidentiality
• Internal & External customer service
• Promoting company, brand, and sales expertise
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

• Management and supervision of teams across regional and metropolitan areas
• Conducting briefings and allocating tasking duties
• Administration - preparing complex reports and business cases for dissemination to Senior Management and legal documents and evidence for presentation at Court
• Overseeing complex investigations, giving guidance to subordinates and ensuring compliance with all legislation, policies, and procedures Identifying development needs of supervised staff, implementing, and managing training portfolios and programs
• Head Instructor and Officer In Charge of a Police Training Facility
• In charge of a dozen instructional staff, conducting high level training programs to all ranks of Victoria Police.
• Compiling and retaining assessment records, maintenance of facility amenities, completing purchase orders, conducting hazard identification and managing OH&S issues and audits
• Mentoring and developing junior members and subordinates
• Undertaking Professional Development Assessment appraisals and staff performance reviews
• Identifying tasking needs and delegating tasks to personnel
• Managing unplanned leave of personnel and welfare issues (personal and professional)
• Manage facilities and urgent and essential works and repairs where required
• Oversaw daily operations to ensure high levels of productivity.
• Improved operations through consistent hard work and dedication.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Supervised work of contracted employees to keep on task for timely completion.

• Preparing course syllabuses and delivering organization approved training courses to police members of varied backgrounds, skill sets and ranks
• Delivering theoretical and practical training in operational safety, situational awareness, defensive tactics, firearm training, tactical communications, and use of force legislation
• Developed and conducted training packages for Sworn members of all areas, expertise, and rank
• Public speaking and presenting to a diverse variety of people and groups
• I further enhanced my instructional knowledge by completing a Certificate IV in Training & Assessment
• Resolved problems, improved operations and provided exceptional service.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Supervised work of contracted employees to keep on task for timely completion.
• Carried out day-day-day duties accurately and efficiently.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Participated in team-building activities to enhance working relationships.

• General duties operational policing duties
• Engaging with the community and building relationships with all stakeholders
• Conflict resolution skills and mediation between parties
• Conducting investigations of reported crimes and offences
• Gathering evidence and preparing briefs of evidence for court
• Attending court and presenting evidence
• Mentoring junior members
• Acting Sergeant / Supervision duties
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Exceeded goals through effective task prioritization and great work ethic.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Developed and maintained courteous and effective working relationships.
• Worked closely with other Departments and Services to maintain optimum levels of communication to effectively and efficiently complete projects.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Performing all aspects of front line operational general duties policing at various metropolitan and regional locations
• Developing my policing craft.
• Managed crime scenes to protect personnel and preserve evidence.
• Made forcible arrests when necessary.
• Filed cases in court with supporting evidence.
• Served warrants and subpoenas as directed.
• Patrolled assigned areas to prevent and detect roadway crimes.
• Confronted and resolved emergency and non-emergency situations.
• Performed general patrol services and provided traffic control.
• Conducted witness interviews and gathered details regarding incidents to determine best course of action.
• Prepared and submitted incident reports regarding police activities and investigations.
• Engaged with local individuals and community leaders to discuss crime reduction strategies.
• Responded immediately to reports of motor vehicle accidents and criminal activity, calling for additional support as necessary.
• Talked regularly with the local community / residents to establish rapport and become familiar presence in area.