Muawwal Zaid
3/ 48 Progress Drive, Nightcliff,NT
Summary
I see myself as a quick learner, motivated and ambitious person, has effective communication skill, attention to details, customer focus, and team worker. I really see myself as a passion in the Hospitality Industry where I gain from studies and different work experiences, that build my personality has good customer services skill and team player. Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Minesite Utility
ESS Compass Group
05.2022 - Current
- Collaborated with construction teams to monitor progress and maintain quality standards throughout projects.
- Promoted safety culture within the workplace by adhering to strict safety protocols during all inspections.
- Identified areas for improvement in utility networks, prioritizing repairs and upgrades for optimal system performance.
- Investigated complaints, incidents, and accidents at work sites.
- Developed positive working relationships with contractors, facilitating open communication channels for improved project outcomes.
Utility Attendant
Hays Recruitment Agency
07.2020 - 05.2022
- Industrial/ Offices Cleaner
- Cruise Attendant
- Accommodation Services Attendant
- Food and Beverage Attendant
- Contributed to a safe work environment through strict adherence to safety guidelines and protocols.
- Supported facility management with efficient coordination of required maintenance services and repairs.
- Improved operational efficiency by consistently maintaining clean and organized utility areas.
Food and Beverage Attendant
Lachlan Old Government House
12.2019 - 07.2020
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
Housekeeping Supervisor
Shangri-La Hotel
10.2018 - 11.2019
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Pre-opening Team/ HSK Supervisor
Sofitel Darling Harbour Hotel
08.2018 - 09.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Public Area Attendant
The Star Grand Hotel & Residences
07.2015 - 07.2018
- Increased efficiency by utilizing proper cleaning techniques, tools, and equipment for various surfaces and areas.
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Maintained inventory levels of cleaning supplies, ensuring availability for daily use and minimizing waste.
- Assisted other departments as necessary, providing additional support during peak occupancy periods or staff shortages.
- Supported hotel events by setting up, breaking down, and maintaining cleanliness during functions as needed.
- Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards.
- Contributed to a positive work environment through effective communication and teamwork with colleagues and supervisors.
Education
Advanced Diploma - Leadership And Management
IHBC ( International House of Business College)
Darwin, NT08.2022
Master of Professional Accounting -
Australian National Institute of Management & Commerce
Sydney, NSW07.2019
Advance Diploma - Hospitality
The Sydney Business And Travel Academy SBTA
Sydney, NSW08.2015
Bachelor - English Literature
State University of Makassar UNM
Makassar, South Sulawesi11.2011
Skills
- Quick learner
- Health and safety compliance
- Facility Maintenance
- Reservation Management
- Motivated
- Quality controls
- Effective communication skills
- Attention to detail
- Customer focus
- Team player
- Teamwork and Collaboration
- Multitasking ability
- Food safety knowledge
References
- Damian Long, Site Manager, ESS Compass Group Australia, Groot Eylandt, Northern Territory, (0484 257 479)
- Ashlee Leonhardt, Senior Recruitment Consultant, HAYS Recruitment Agency, Darwin NT 0800 ( 0490 438 757)
Certification
- Safe Food Handling Certificate - National Restaurant Association.
- Barista Basics Certificate - Specialty Coffee Association (SCA).
- Prepare and serve espresso coffee
- Use Hygienic practices for food safety
- HACCP for Retail Food Establishments Certification – International HACCP Alliance.
- RSA Alcohol Server/Seller Certification (NSW)
- White Card
Timeline
Minesite Utility
ESS Compass Group
05.2022 - Current
Utility Attendant
Hays Recruitment Agency
07.2020 - 05.2022
Food and Beverage Attendant
Lachlan Old Government House
12.2019 - 07.2020
Housekeeping Supervisor
Shangri-La Hotel
10.2018 - 11.2019
Pre-opening Team/ HSK Supervisor
Sofitel Darling Harbour Hotel
08.2018 - 09.2019
Public Area Attendant
The Star Grand Hotel & Residences
07.2015 - 07.2018
Master of Professional Accounting -
Australian National Institute of Management & Commerce
Advanced Diploma - Leadership And Management
IHBC ( International House of Business College)
Advance Diploma - Hospitality
The Sydney Business And Travel Academy SBTA
Bachelor - English Literature
State University of Makassar UNM
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