Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Muaz Chaudry

Greenacre,NSW

Summary

Performance oriented, proficient and results-driven professional having experience of operations, automation, sales, customer services. Expert in increasing productivity, revenues and customer satisfaction while managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Concierge Officer

Service NSW
02.2023 - Current
  • Assisting customers with enquiries and transferring their calls to subject matter experts if required
  • Guiding customers with My-service/E-toll account setup, ensuring seamless onboarding experiences for new customers
  • Providing L1/L2 assistance to existing customers with E-toll/My-Service/Road & Licensing related enquiries.
  • Educating customers on implementation of updated laws of E-toll system as per SNSW knowledge articles
  • Collaborating with cross functional teams, and advice of varying complexity about products and services directly to members of public using range of interaction channels
  • Identifying opportunities and make suggestions to improve efficiency and SLA of ongoing cases & service requests
  • Reduced average response times significantly by optimizing internal workflows and prioritizing urgent cases accordingly
  • Participated actively in team meetings, contributing valuable insights towards enhancement of overall customer experience strategies
  • Achieved consistently high customer satisfaction ratings for year 2023 through personalized assistance and empathy in interactions

Concierge (Casual)

Excel Building Management
07.2023 - 01.2024
  • Streamlined front desk operations for increased efficiency and improved customer service
  • Managed resident inquiries and concerns with professionalism, resulting in timely resolutions
  • Maintained safe and secure environment by monitoring security systems and reporting suspicious activities
  • Coordinated move-ins and move-outs seamlessly, minimizing disruptions to both current and incoming residents

Sales & Operations Support Engineer (Part Time)

GBH Engineering
12.2022 - 07.2023
  • Customer management and new clients onboarding through outbound calls, on site meetings and end-to-end clients portfolio management
  • Looked after proper work procedure of fabrication of metals & ensuring timely communication with clients
  • Managing core business deals and addressing client concerns by providing customized solutions and helped to increase revenue by 7%
  • Cost analysis of running costs to finalize new quotation and validation of existing quotes
  • Procurement of material by liaison with different vendors and managing materials supply cycles

Assistant Manager Sales & Marketing

Shophive.com
07.2020 - 10.2022
  • Managing direct and corporate customers including onboarding, training and enablement of sales/marketing channels
  • Building long term partnerships with distributor accounts to boost market share and timely availability of products
  • Forecasting inventory procurement majorly for mobile phones & other electronics based on analytics and sales trends to create value and improve profits by managing product flow
  • Collaborating with internal & external stakeholders, organizing trainings for field-sales teams particularly product launches for Samsung & Xiaomi through promotional events, trade shows, and advertisement campaigns
  • Competitors financial analysis and strategy data to help implement optimum product pricing
  • Achieving quarterly financial milestones and working with vendors to build sustainable roadmap for growth
  • Actively participated in weekly CPFR meetings with top distributors, optimizing execution plans and sales campaigns
  • Successful partner event campaigns in collaboration with sales team for recorded 26% increase in sales despite COVID-19 outbreak

Intern

DESCON Engineering Limited, LMW
01.2020 - 03.2020
  • Sap based PMT module (basic)
  • Profound understanding of RFQ, BOQ, BOM, LF, PO, PR and IR based documents
  • Assigning project duration, planning, and scheduling based on Primavera P6 software
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support

Intern

Atlas Honda Limited Lahore
06.2018 - 07.2018
  • Analyzed production cycle of cylinder heads into final product formation
  • Visualized produce-to-demand method of selling bikes based on large batch quantities
  • Minimized rejection rate by 6% of CG125 bike cylinder heads by decreasing porosity
  • Implemented automated solution for fluxing process of furnace

Education

Bachelor of Science - Industrial Engineering

Ghulam Ishaq Khan Institute of Engineering Science
Swabi, Pakistan
08.2019

Skills

  • Exceptional Communication & Negotiation
  • Strong marketing analytics
  • Multitasking Proficiency
  • Client Relationship Building
  • Detail-oriented mindset
  • Resourceful thinking
  • Tech-savvy
  • Empathy and Trustworthy

Certification

  • Certified First Aid Trained Allens Training Pty Ltd Sydney.
  • Certificate of achievement for obtaining 2nd position in final year project competition.
  • Certified Graphic Designer. (4 months program at ACTMA Lahore)

Timeline

Concierge (Casual)

Excel Building Management
07.2023 - 01.2024

Customer Concierge Officer

Service NSW
02.2023 - Current

Sales & Operations Support Engineer (Part Time)

GBH Engineering
12.2022 - 07.2023

Assistant Manager Sales & Marketing

Shophive.com
07.2020 - 10.2022

Intern

DESCON Engineering Limited, LMW
01.2020 - 03.2020

Intern

Atlas Honda Limited Lahore
06.2018 - 07.2018

Bachelor of Science - Industrial Engineering

Ghulam Ishaq Khan Institute of Engineering Science
Muaz Chaudry