Muaz Bin Bilal
Sydney,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Dominos
Sydney, NSW
10.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of food or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer Service Representative
Mcdonalds
Macquarie Park, NSW
02.2023 - 10.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Science - Information Technology
Sydney International School of Technology
Sydney, NSW11-2026
Associate of Science - Diploma of Information & Communication Technology
Actors College Theater & Telivision
Parramatta, NSW10-2024
Skills
- Communication Skills
- Data Entry
- Security awareness
- Time Management
- Multitasking and prioritization
- Professional and polished presentation
- Positive and professional
- Organization skills
- Internal Communications
- Marketing
Timeline
Customer Service Representative
Dominos
10.2023 - 02.2024
Customer Service Representative
Mcdonalds
02.2023 - 10.2023
Bachelor of Science - Information Technology
Sydney International School of Technology
Associate of Science - Diploma of Information & Communication Technology
Actors College Theater & Telivision
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