Mubashar Paul
Abbottabad
Summary
Professional in client relationship management with track record of enhancing customer satisfaction. Skilled in strategic planning and execution, resulting in improved customer engagement and loyalty. Reliable team collaborator, known for adapting to dynamic environments and achieving consistent results.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Managing Director (Sales & Services)
Anwar Paul Garments & Tailors
01.2016 - Current
- Help in designing, developing, and implementing formal accounting policy and procedural structure
- Help in re-deploying a customized accounting application, the use of which was discontinued for lack of staff understanding
- Improved and established new methods to minimize purchasing cost
- Introduced and established new processes/working procedures by introducing documentation formats for logging complains
- Manage daily sales and service calls, provide customer support, assign service/complaints to workers, stock replenishment and relevant documentation
- Led daily store operations to ensure optimal customer service and sales performance.
- Developed and executed promotional strategies to enhance product visibility and increase foot traffic.
- Analyzed sales data to identify trends, adjust inventory levels, and support decision-making processes.
- Trained and mentored staff to improve team efficiency and maintain high service standards.
- Fostered a positive store environment by resolving customer complaints promptly and effectively.
- Established operational procedures that enhanced workflow efficiency and improved overall store performance.
- Collaborated with vendors to negotiate pricing, ensuring competitive product offerings for customers.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Manager (Sales & Services)
Arwa Travels
01.2015 - 01.2016
- Set up the Sales and Marketing Plans
- Corporate Relations and Customer Care.
- Online Sales, Booking Tickets, Hotel Stays, tours and activities, and their Management.
- Budgeting, Market analysis
- Social media marketing and monitoring.
- Market research and create and package integrated proposals
- Service Provider’s relationship building
- Market search for new partners for joint or collaborative ventures
- Visa Rules and applying for travel visas for clients
- Developed and implemented sales strategies to enhance customer engagement.
- Analyzed market trends to identify new business opportunities.
- Trained sales team on product knowledge and effective selling techniques.
- Fostered strong relationships with clients to ensure repeat business and loyalty.
- Monitored sales performance metrics to drive continuous improvement initiatives.
- Increased sales revenue by developing and implementing effective sales strategies.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Sales Manager
Suzuki Abbottabad Motors
01.2011 - 01.2014
- Filled applications from customers and ensured that all necessary documents were collected and are in accordance with the policy
- Submitted all applications for approval and verification and made follow-ups on customer orders and troubleshooting
- Handled internal and external customer queries, ensured timely deliveries, requisition management, documentation and order placement
- Processed customer orders, delivery instructions to staff, invoicing and payment receivable management
- Ensure proper cleanliness of the showroom and equipment
- Coordinated with the Finance department, providing monthly reports and documentation and record keeping
- Coordinated promotional events to increase brand awareness and customer reach.
- Collaborated with marketing team to align campaigns with sales goals.
- Conducted regular performance reviews to mentor team members and optimize results.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
Intern
National Bank Of Pakistan
04.2010 - 06.2010
- Represent the bank to the customer both in conduct and attire in a courteous, professional manner, and provide prompt, efficient, and accurate service in processing transactions and assisting customers with account balance information.
- Balance cash drawer daily; verify and wrap currency; follow teller performance guidelines when processing cash differences.
- Recommend the use of safe deposit boxes and other services when appropriate.
- Teller capture - Scan proof, respond to emails, and complete end-of-day processing.
- Answer telephone and assist customers and employees in a professional, prompt, and courteous manner.
- 2 months
- Supported team in maintaining accurate financial records and documentation.
- Conducted research on banking products to assist clients with informed decisions.
- Assisted in processing customer transactions and managing account inquiries.
- Participated in training sessions to develop knowledge of financial regulations and compliance standards.
Management Trainee
Anwar Paul Garments & Tailors
01.2006 - 01.2010
- Greeting customers and offering assistance
- Recommending products or merchandise to help customers
- Answering questions and addressing concerns
- Informing customers about sales, promotions and policies
- Demonstrating how products work
- Taking payments for purchases and packaging purchases
- Stocking merchandise and creating displays
- Taking inventory and monitoring sales floor
- Assisted in daily operational tasks, ensuring adherence to safety protocols and quality standards.
- Supported team in completing project assignments efficiently while learning essential tools and systems.
- Conducted research on best practices to contribute to process improvement initiatives within the team.
- Participated in training sessions, acquiring new skills and knowledge relevant to operational tasks.
- Completed research, compiled data, and assisted in timely reporting.
- Participated in professional development workshops to expand skillset and stay current on industry trends.
- Developed strong relationships with clients and stakeholders through effective communication and negotiation skills.
Education
MBA - Accounting And Finance
COMSATS INSTITUTE OF INFORMATION TECHNOLOGY
08.2010
Bachelor of Science - Business Administration
COMSATS INSTITUTE OF INFORMATION TECHNOLOGY
08.2008
High School Diploma -
Modernage Public School & College
Abbottabad05-2002
Primary & Secondry School -
Army Burn Hall School
03-1999
Skills
- Quick learner
- Fast learner
- Problem-solving
- Customer service excellence
- Highly adaptable
- Strong work ethic
- Excellent multitasking
- Team player mentality
- Exceptional communication
- Conflict resolution
Certification
- Airline Ticketing Courses
- Microsoft Office Certificate
- English language Course
Languages
English
Full Professional
Hindi
Professional Working
Urdu
Native or Bilingual
Timeline
Managing Director (Sales & Services)
Anwar Paul Garments & Tailors
01.2016 - Current
Manager (Sales & Services)
Arwa Travels
01.2015 - 01.2016
Sales Manager
Suzuki Abbottabad Motors
01.2011 - 01.2014
Intern
National Bank Of Pakistan
04.2010 - 06.2010
Management Trainee
Anwar Paul Garments & Tailors
01.2006 - 01.2010
MBA - Accounting And Finance
COMSATS INSTITUTE OF INFORMATION TECHNOLOGY
Bachelor of Science - Business Administration
COMSATS INSTITUTE OF INFORMATION TECHNOLOGY
High School Diploma -
Modernage Public School & College
Primary & Secondry School -
Army Burn Hall School