Overview
Work History
Education
Skills
Timeline
Generic

Mubashar Subhay

Sydney,NSW

Overview

4
4
years of professional experience

Work History

Security Officer

ISS
03.2020 - 03.2022
  • Checked for safety hazards and took corrective action when necessary.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Monitored surveillance cameras and responded to suspicious activity.

Customer Service Representative

7 eleven Gosford
Gosford , Nsw
01.2019 - 03.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Customer Service Manager

7 eleven Leichhardt
01.2018 - 12.2018
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Franchise Training -

7 Eleven Manager, Training
Epping Head Office
05-2018

High School Diploma -

Tafe
Blacktown
03-2017

Skills

  • Stationary surveillance
  • Arrest procedures
  • CCTV Surveillance
  • Access Control
  • Emergency Management
  • CCTV Monitoring
  • Document Management
  • Investigative abilities
  • First aid and CPR certified

Timeline

Security Officer

ISS
03.2020 - 03.2022

Customer Service Representative

7 eleven Gosford
01.2019 - 03.2020

Customer Service Manager

7 eleven Leichhardt
01.2018 - 12.2018

Franchise Training -

7 Eleven Manager, Training

High School Diploma -

Tafe

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Mubashar Subhay