Mubashar Subhay
Sydney,NSW
Overview
4
4
years of professional experience
Work History
Security Officer
ISS
03.2020 - 03.2022
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored surveillance cameras and responded to suspicious activity.
Customer Service Representative
7 eleven Gosford
Gosford , Nsw
01.2019 - 03.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Manager
7 eleven Leichhardt
01.2018 - 12.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Franchise Training -
7 Eleven Manager, Training
Epping Head Office05-2018
High School Diploma -
Tafe
Blacktown 03-2017
Skills
- Stationary surveillance
- Arrest procedures
- CCTV Surveillance
- Access Control
- Emergency Management
- CCTV Monitoring
- Document Management
- Investigative abilities
- First aid and CPR certified
Timeline
Security Officer
ISS
03.2020 - 03.2022
Customer Service Representative
7 eleven Gosford
01.2019 - 03.2020
Customer Service Manager
7 eleven Leichhardt
01.2018 - 12.2018
Franchise Training -
7 Eleven Manager, Training
High School Diploma -
Tafe