Mubashra Nisar
Perth,Victoria
Summary
I'm a reliable and upbeat IT support & project coordinator
with a brief history of working in the IT services industry.
Skilled in Troubleshooting, Customer Service, Ticketing
Tools, TCP/IP. in monitoring project status ensuring scope,
budget, time and quality. Risk management. Reporting. Help
keep a track of bugs. Strong Technical professional skills
graduate cert from Murdoch University - Masters IT
Management from Murdoch University.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer services Officer
SnapFresh
Perth, WA
02.2020 - Current
- Watched the CCTV footage to ensure the safety in building
- Manage all the phone calls, and deal the contractors
- Managing and providing support to visitors while signing in through sine-in pro application and approve the entries
- Customer service and front desk tasks like keeping all the record of receipts and track record of incoming and going parcels from the office
- Preparation of incident reports.
IT Support Intern
ITELLIX Technology Solutions
Perth, WA
05.2022 - 08.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular.
- Translated complex technical issues into simple language for non-technical users.
- Activated accounts for clients interested in new services.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
Professional Year in IT
NIT
Perth, WA
08.2021 - 05.2022
- Learnt the skills that I may apply to any job i join and learn job hunting and interview skills that help me survive in the competitive and ever-changing Australian job market
- At the end i completed a project where i completed following tasks
- Installed 120+ new PC workstations and laptops with Windows 10 and MS Office 365.
- Reinstalled update version of packet tracer on 50+ desktops and laptops
- Restored 20+ desktop computers to baseline and updating baseline.
- Removed user files from some of the laptops and Edited local users and groups
- Troubleshoot and updated windows where required
Education
Master of Science - IT management
Murdoch University
2021
Graduate diploma of Science - IT management
Murdoch University
2020
Graduate Certificate of Science - Cyber security & Networking
Murdoch University
2019
Skills
- Hard Skills: Windows 10, Office 365, desktop and laptop support, troubleshooting, Onsite & Remote Technical Support, LAN & WAN Connectivity & Maintenance
- Soft Skills: interpersonal skills, friendliness, teamwork
Certification
Comptia A+
in progress
Timeline
IT Support Intern
ITELLIX Technology Solutions
05.2022 - 08.2022
Professional Year in IT
NIT
08.2021 - 05.2022
Customer services Officer
SnapFresh
02.2020 - Current
Master of Science - IT management
Murdoch University
Graduate diploma of Science - IT management
Murdoch University
Graduate Certificate of Science - Cyber security & Networking
Murdoch University
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