Laila Hussain Ali
Cranbourne East,VIC
Summary
Dynamic professional with extensive experience in cleaning and customer service at Wally Cleaning PTY. Proven ability to uphold high cleanliness standards while building strong client relationships. Expertise in effective communication and waste management, contributing to a safe and welcoming environment. Dedicated to achieving excellence and driving continuous improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CLEANER, Part Time
Wally Cleaning PTY
Dandenong
01.2013 - Current
- Cleaning of offices & furniture by hoovering, dusting and polishing
- Taking away clothes and cloth material for dry cleaning.
- Training new employees in cleaning procedures.
- Ensuring the hallway, stairs and windows are cleaned to a high standard.
- Responsible for mopping, sweeping, brushing & vacuuming.
- Washing dishes in the kitchen and replenishing kitchen supplies.
- Making sure windows and doors are securely closed.
- The emptying of all waste bins and removing waste to designated areas.
- Attend monthly team meetings with managers to give feedback
- Cleaning offices, reception area and also washrooms and lavatories.
- Cleaning and dusting of all interior surfaces, fixtures and fittings.
- Maintaining a safe and secure working environment.
- Mopping & disinfecting all WC floor surfaces and replenishing bathroom supplies.
Hairdresser
HairEdge Salon
Cranbourne, Victoria
01.2019 - 12.2024
- Provided personalized hair consultations to determine client preferences and needs.
- Performed a variety of hair cutting techniques for diverse styles and lengths.
- Managed salon equipment and tools to ensure cleanliness and functionality.
Work Placement
Waverley Valley Care Community
Glen Waverley, Victoria
08.2024 - 08.2024
- Supported team in daily operations and administrative tasks.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Learnt how to assist elderly clients with daily activities, provide companionship, and support their overall well-being in a community care setting.
Education
Certificate III - Individual Support (Ageing and Disability)
01.2024
HLTAID009 - ABLE TO PROVIDE CARDIOPULMONARY RESUSCITATION -
01.2024
HLTAID010 - ABLE TO PROVIDE BASIC EMERGENCY LIFE SUPPORT -
01.2024
HLTAID011 - ABLE TO PROVIDE FIRST AID -
01.2024
MANUAL HANDLING TRAINING -
01.2024
Eyelash Extension course -
Lash u Lash Company
01.2014
Diploma - Beauty therapy
Tafe Dandenong
01-2014
Certificate III - Beautician
Tafe Dandenong
01-2014
Bachelor of Arts -
Government Girls University
Pakistan01.2006
Skills
- Self-sufficient
- Confident
- Positive
- Optimistic
- Beautician therapist skills
- Customer service skills
- Cleaning techniques
- Waste management
- Adaptability
- Equipment maintenance
- Customer relationship management
- Quality control
- Schedule flexibility
- Effective communication
- Housekeeping
References
Reference will be provided upon request.
Hobbies and Interests
- Traveling
- Sports
- Gym
Ndis Work Screening Id
12126880
Residency
Australian Permanent Resident
Languages
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Persian
Native/ Bilingual
English
Full Professional
Punjabi
Professional
Accomplishments
- Promoted to manager at multiple beauty and hairdressing establishments in recognition of strong leadership, client service excellence, and team coordination skills.
Certification
- Full drivers licence
Timeline
Work Placement
Waverley Valley Care Community
08.2024 - 08.2024
Hairdresser
HairEdge Salon
01.2019 - 12.2024
CLEANER, Part Time
Wally Cleaning PTY
01.2013 - Current
Certificate III - Individual Support (Ageing and Disability)
HLTAID009 - ABLE TO PROVIDE CARDIOPULMONARY RESUSCITATION -
HLTAID010 - ABLE TO PROVIDE BASIC EMERGENCY LIFE SUPPORT -
HLTAID011 - ABLE TO PROVIDE FIRST AID -
MANUAL HANDLING TRAINING -
Eyelash Extension course -
Lash u Lash Company
Diploma - Beauty therapy
Tafe Dandenong
Certificate III - Beautician
Tafe Dandenong
Bachelor of Arts -
Government Girls University