Muddasar Ishaq
Melbourne
Summary
Dynamic security professional with proven leadership at VCPG Security, excelling in incident reporting and de-escalation techniques. Recognized for enhancing safety through proactive patrols and effective communication, ensuring a secure environment for all. Committed to continuous improvement and fostering teamwork, adept at managing high-stress situations with professionalism.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hospital Security Officer (Team Leader)
VCPG Security
06.2020 - Current
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Trained new security officers on hospital policies, emergency response plans, and communication strategies.
- Conducted thorough investigations into security breaches, reporting findings to security Supervisor for appropriate action.
- Collaborated with local law enforcement agencies to maintain a secure environment for patients, staff, and visitors.
- Communicated with security team and hospital supervisor using two-way radios, mobile phones and other technological devices.
Events Security (Team Leader)
VCPG Security
05.2020 - Current
- Collaborated with senior management to develop comprehensive emergency response plans, minimizing potential risks during crisis situations.
- Maintained high standards of physical fitness within the team by organizing regular group exercise routines and promoting healthy lifestyle choices among staff members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Shopping Centre Security
SWC Security
05.2019 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Unarmed Security Officer
SWC Security
07.2017 - 04.2019
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
Education
Masters in International Hotel Managment - Managment
Torrens University
Melbourne, VIC11-2024
Bacholar of Hospitality And Tourism - Management And Toursim
AAPOLY College
Melbourne 06-2022
Skills
- Security equipment use
- Leadership qualities
- CCTV surveillance
- Verbal communication
- Incident reporting
- De-escalation techniques
- Patrol monitoring
- Proactive approach
- Security awareness
- Alarm response
- Visitor management
- Teamwork
Accomplishments
- Achieved Employee of the year 2024 by completing jobs with accuracy and efficiency.
- Collaborated with team of 20 in the different events like ( Australian open, Formula one , Music gigs ).
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- First Aid Certification
- CPR/AED Certification
- Victorian Driver's License
- ServSafe Food Handler's Certification
Languages
Arabic
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Hospital Security Officer (Team Leader)
VCPG Security
06.2020 - Current
Events Security (Team Leader)
VCPG Security
05.2020 - Current
Shopping Centre Security
SWC Security
05.2019 - 03.2020
Unarmed Security Officer
SWC Security
07.2017 - 04.2019
Masters in International Hotel Managment - Managment
Torrens University
Bacholar of Hospitality And Tourism - Management And Toursim
AAPOLY College
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